At a Glance
- Tasks: Monitor and improve food quality and safety across KellyDeli kiosks.
- Company: Join a rapidly expanding food retail company with a unique sushi concept.
- Benefits: Enjoy a sushi allowance, wellbeing perks, and 27 days annual leave.
- Other info: Extensive travel opportunities and a chance to work autonomously.
- Why this job: Make a real impact on food safety while working in a dynamic environment.
- Qualifications: Experience in quality or food safety; degree in related field preferred.
The predicted salary is between 36000 - 60000 € per year.
The Quality Advisor (QA) role monitors, maintains and continuously improves overall product quality and food safety standards across all KellyDeli kiosks. The role focuses on conducting audits, identifying risks, improvement opportunities, developing and following up on corrective action plans. QA supports kiosk teams to consistently meet company, legal and standards across all KellyDeli brands and concepts. You will act as a vital link between kiosk operations and the central Quality function, contributing to both local and cross-country initiatives.
Reporting & Relationships
- Department: Quality
- Reporting to: Quality Manager of the Country
- Direct Reports: None
- Key External and Internal Relationships: Kiosk Teams, Partners, External Auditing/Lab Partners, Retailers, Local Authorities, UK Head Office Team, UK Local Quality Team & Cross Country Team.
Role Context
- Level of autonomy: High level of independence in planning and managing the weekly and monthly audit schedules while working towards agreed quality objectives.
- Constraints: Flexible working hours, including early mornings, late evenings, and weekends depending on operational needs.
- Resources: Access to Templates, Audit App, Reporting Tools, Historical data.
- Targets: Weekly audits to be carried out. Consistently improve quality across our kiosks.
- Travel: Extensive country-wide travel to kiosks. Occasional European travel may be required.
What They Do (Key Responsibilities)
- Audits & Compliance
- Conduct regular, planned and ad‑hoc audits across all kiosks and suppliers covering hygiene, food safety, health & safety and quality standards.
- Support document management, audit calibration, validation, and continuous improvement of QA tools, systems, and methodologies including control of quality and food safety records.
- Deliver detailed audit reports identifying non‑compliance, risks and improvement opportunities.
- Implement and follow up on corrective action plans and food safety strategies.
- Monitor compliance with HACCP plans, internal standards and relevant food safety legislation.
- Issue formal food safety communications including letters of reminder and legal notices following food safety non-compliances, in line with internal escalation processes.
- Training & Field Support
- Provide hands‑on field support and coaching to Partners & Kiosk teams regarding food safety best practices.
- Deliver theoretical and practical food safety training to Partners, Kiosk staff and Managers.
- Build long-lasting business relationships with Partners, Kiosk staff and Managers.
- Collaborate with Training Centres for training development, planning, coordination, and delivery.
- Analysis, Reporting & Liaison
- Analyse audit results, identify trends, recurring issues and high‑risk areas.
- Conduct and review microbiological testing results and support follow‑up actions.
- Prepare quality performance summaries, KPIs update for Quality Manager and stakeholders.
- Support investigations & address issues related to non‑compliance, incidents and customer complaints/queries linked to food safety and quality standards.
- Participate in internal review meetings to discuss and address any food safety/quality topics.
- Continuous Improvement & Projects
- Manage the accuracy and calibration of equipment (e.g. thermometers, weighing scales), including coordination of internal and external verification.
- Advise business on potential impacts of food safety legislation updates, industry best practices, and emerging technologies.
- Contribute to HACCP management, food safety governance and ongoing review of risk assessments.
- Contribute to the development and review of quality standards related to ingredients, suppliers, equipment, hygiene and operational practices.
- Provide quality input to new concepts, marketing campaigns, and operational changes.
Who They Are (Skills, Experience & Qualifications)
- Experience: Previous experience in quality, food safety, or audit role in F&B, hospitality, or food production.
- Willingness: Willingness and ability to travel extensively within the country.
- Education: Degree (Bachelor’s or Master’s) or equivalent qualification in food safety, food science, or related discipline.
- Knowledge: Strong working knowledge of HACCP, ISO 22000, and food safety legislation.
- Communication: Confident communicator able to influence, coach, and challenge when standards are not met.
- Mindset: Analytical problem solver with ability to think outside the box, resilient and professional under pressure & comfortable working autonomously with minimal supervision.
- Language: Fluent in English (spoken and written).
- Advantages: Knowledge of Asian cuisine/culture and additional languages are distinct assets.
About Us
KellyDeli, founded in 2010, is an innovative and rapidly expanding food retail and restaurant company. Sushi Daily, one of its brand concepts, is the leading European provider of fully-serviced sushi bars, currently operating over 1,000 kiosks across 13 countries. Our unique concept features outlets in grocery stores, supermarkets, and airports, where live Sushi Artisans create their art in front of customers, providing a unique customer experience and top-quality sushi.
Our Purpose
To help the world eat better, flourish together & dream bigger.
Values
- Totally Together
- Humbly Honest
- Positively Passionate
- Constantly Curious
- Expertly Excellent
- Adopting Growth Mindset
Benefits
- Sushi Allowance
- Wellbeing Allowance
- Birthday off
- 27 days annual leave
- Late starts & early finish X6 of each
- Health Insurance
- Car allowance
Quality Advisor in London employer: KellyDeli
At KellyDeli, we pride ourselves on being an exceptional employer that values quality, innovation, and employee growth. Our supportive work culture fosters collaboration and continuous improvement, offering extensive training opportunities and a generous benefits package, including a sushi allowance and wellbeing initiatives. With a focus on work-life balance and the chance to travel across the country, our Quality Advisor role is perfect for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Advisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the food safety and quality sectors, especially those connected to KellyDeli. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by brushing up on HACCP and ISO 22000 standards. Show us you know your stuff and can talk confidently about how you'd tackle quality challenges in our kiosks.
✨Tip Number 3
Don’t just wait for job openings; be proactive! Send us a message through our website expressing your interest in the Quality Advisor role. We love hearing from passionate candidates!
✨Tip Number 4
Showcase your problem-solving skills during interviews. Share examples of how you've tackled quality issues in the past. We want to see that analytical mindset in action!
We think you need these skills to ace Quality Advisor in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in quality, food safety, or audits. We want to see how your skills align with the Quality Advisor role, so don’t hold back on showcasing relevant achievements!
Show Off Your Communication Skills:As a Quality Advisor, you'll need to communicate effectively with various teams. Use your application to demonstrate your confident communication style. Share examples of how you've influenced or coached others in previous roles.
Highlight Your Analytical Mindset:We’re looking for someone who can think outside the box and solve problems. In your application, mention specific instances where you’ve identified trends or tackled challenges in quality or food safety. This will show us you’re the analytical problem solver we need!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at KellyDeli!
How to prepare for a job interview at KellyDeli
✨Know Your HACCP Inside Out
As a Quality Advisor, you'll need to demonstrate a strong understanding of HACCP principles. Brush up on your knowledge of food safety legislation and be ready to discuss how you've applied these standards in previous roles. This will show that you're not just familiar with the theory but can also implement it effectively.
✨Showcase Your Audit Experience
Prepare specific examples of audits you've conducted in the past. Highlight any challenges you faced and how you overcame them. This will help the interviewers see your problem-solving skills and your ability to maintain high-quality standards under pressure.
✨Build Rapport with Kiosk Teams
Since you'll be working closely with kiosk teams, it's essential to convey your ability to build relationships. Share experiences where you've successfully coached or trained staff on food safety best practices. This will demonstrate your communication skills and your commitment to fostering a positive work environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your analytical thinking and decision-making skills. Practice responding to hypothetical situations related to food safety compliance or quality issues. This will help you articulate your thought process and show that you're capable of handling real-world challenges.
