Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support French franchisees and deliver top-notch customer service.
- Company: Join a successful global business focused on exceptional customer experiences.
- Benefits: Earn up to £29,000, enjoy a company pension, life insurance, and training programmes.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Fluent in French with customer service experience and strong IT skills.
- Other info: Work permit required for non-passport holders; equal opportunities employer.
The predicted salary is between 20800 - 29000 £ per year.
Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you!
My client is looking for a French speaking Customer Service Advisor to join their established Customer Service Team. If successful you will be supporting potential franchisees from their initial enquiry through their entire company experience, contributing to both their own and the businesses continued success.
Benefits:
- Salary up to- £29,000 DOE
- Monday to Friday / 38.5 hours, office-based
- Company pension
- Life insurance
- Training programme to develop key skills.
Duties and responsibilities:
- Utilise your exceptional French language skills to create an impeccable end to end customer experience.
- Support potential French franchisees looking to take on a franchise and guide them through every step of their journey.
- Be the first point of contact for French customers and consumers.
- Build strong relationships with franchisees both in France and internationally.
- In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects.
- Support colleagues and team members with other non-French country-specific activities as required.
Skills and experience required:
- Fluency in spoken and written French
- Experience in a telephone-based customer service role.
- Excellent attention to detail and accuracy, ideally with some export administration experience
- Experience in handling technical or product related customer queries.
- An eagerness for problem solving, improvements and delivering solutions.
- Confident IT skills including MS office.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
French Speaking Customer Service Advisor employer: Kelly
Contact Detail:
Kelly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with the company’s products and services. Understanding what they offer will allow you to answer questions more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare for common customer service scenarios that may arise in the interview. Think about how you would handle difficult customers or technical queries, as this will showcase your problem-solving skills.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace French Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in French, both spoken and written. Use specific examples from your past experiences where you successfully communicated in French, especially in a customer service context.
Showcase Customer Service Experience: Detail your previous roles in customer service, particularly any telephone-based positions. Highlight your ability to handle queries, resolve complaints, and provide solutions, as these are key aspects of the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Focus on your attention to detail, problem-solving abilities, and any relevant export administration experience.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines how your background makes you a perfect fit. Mention your eagerness to support franchisees and contribute to their success.
How to prepare for a job interview at Kelly
✨Brush Up on Your French
Since this role requires fluency in spoken and written French, make sure to practice your language skills before the interview. Be prepared to answer questions in French and demonstrate your ability to communicate effectively with potential franchisees.
✨Showcase Your Customer Service Experience
Highlight your previous experience in customer service roles, especially those that involved telephone communication. Be ready to discuss specific examples of how you've handled customer queries, resolved complaints, and contributed to a positive customer experience.
✨Demonstrate Problem-Solving Skills
The job requires an eagerness for problem-solving and delivering solutions. Prepare to share instances where you've successfully tackled challenges or improved processes in your past roles, showcasing your proactive approach.
✨Familiarise Yourself with Export Administration
As the role may involve handling order and export paperwork, it’s beneficial to have a basic understanding of export administration. Research common practices and be ready to discuss any relevant experience you have in this area during the interview.
