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- Tasks: Join our team as a Sales Coordinator, managing customer orders and queries daily.
- Company: We're a global parts distributor with over 250,000 product lines in the fastener industry.
- Benefits: Enjoy a salary up to £27,000, 20 days holiday plus bank holidays, and a company pension scheme.
- Other info: This is a fully office-based position with free onsite parking.
- Why this job: Be part of a dynamic team focused on outstanding customer service and relationship building.
- Qualifications: Previous experience in a similar role and excellent communication skills are essential.
The predicted salary is between 21600 - 37800 £ per year.
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Are you a Sales Administrator or a Sales Co-ordinator looking for a new opportunity? Do you have meticulous attention to detail and have a passion for delivering an outstanding customer service experience? If so, this could be the perfect opportunity for you!
My client, a global parts distributor, is currently seeking a Sales Administrator or a Sales Co-ordinator to join its team based in Barley Green. Their Product Portfolio contains more than 250,000 product lines in a wide variety of plastic and metal parts within the fastener industry. Reporting to the Internal Sales Office Manager, the successful candidate will be responsible for developing long term relationships with customers.
You will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service orientated.
- Salary up to £27,000 per annum
- Hours: Monday – Thursday 8.00 am – 16.45 pm (1 hour for lunch), Friday 8.00am – 16.30 pm (1 hour for lunch)
- Holidays: 20 days + Bank Holidays & Christmas Shut Down
- Company Pension Scheme
- Free onsite parking
- Fully office based
Key Responsibilities:
- Processing customer orders
- Progressing any customer queries regarding outstanding orders
- Facilitating business reviews with customers
- Completion of RFQ\’s from customers
- Negotiating with customers regarding pricing/leadtime for orders
- Ensuring the system is updated using active price management including margins
- Analysis of customer schedules to ensure stock availability
- Obtaining up to date forecast information for key customers
- Monthly sales forecasting analysis on key accounts
- Creation of commercial invoices and supporting of customer declarations
- Resolving empty bin queries by liasing with customer & purchasing department
- Regular reviews of any invoice exceptions
- Co-ordinate activities with any quality concerns raised by our customers
- Support and collaborate with AR/AP to resolve invoice discrepancies
- Liase with Warehouse operations to ensure timely fulfilment of customer orders
- Generate customers KPI’s as required
- Any other duties as required by management
- Liaising with suppliers regarding pricing/ leadtime for orders
- Placing PO\’s with suppliers
- Progressing PO\’s with suppliers
Education, Experience & Qualifications:
- Previous experience in a similar role
- Excellent communication skills, both verbal and written
- Proficient in oral, written, and mathematical skills
- Experience of Microsoft Office package including Excel
- Good time management
If this sounds like you, please apply today!
KSBirmingham
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly\’s. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Sales Coordinator employer: Kelly Services
Contact Detail:
Kelly Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator
✨Tip Number 1
Familiarise yourself with the fastener industry and the specific products offered by the company. Understanding their product portfolio will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in your discussions. Since the role focuses on developing long-term relationships with customers, be prepared to share examples of how you've successfully managed customer queries and delivered exceptional service in previous positions.
✨Tip Number 3
Brush up on your negotiation skills. As the role involves negotiating pricing and lead times, consider practising scenarios where you negotiate terms effectively, showcasing your ability to balance customer satisfaction with business needs.
✨Tip Number 4
Prepare to discuss your proficiency with Microsoft Office, especially Excel. Be ready to explain how you've used these tools in past roles to manage data, analyse sales forecasts, or streamline order processing, as this will be crucial for the position.
We think you need these skills to ace Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Sales Administrator or Sales Coordinator. Emphasise your attention to detail, customer service skills, and any specific achievements in previous roles that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build long-term relationships. Mention specific examples of how you've successfully handled customer queries or improved processes in past positions.
Highlight Relevant Skills: In your application, clearly outline your communication and negotiation skills. Provide examples of how you've used these skills to resolve issues or enhance customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Kelly Services
✨Showcase Your Attention to Detail
As a Sales Coordinator, meticulous attention to detail is crucial. Prepare examples from your past experiences where your attention to detail made a significant impact on customer satisfaction or order processing.
✨Demonstrate Customer Service Skills
Be ready to discuss how you have successfully handled customer queries and complaints in the past. Highlight specific instances where you went above and beyond to ensure a positive customer experience.
✨Familiarise Yourself with the Product Portfolio
Research the company’s product lines and understand the fastener industry. Being knowledgeable about their offerings will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Negotiation Scenarios
Since the role involves negotiating pricing and lead times, think of scenarios where you successfully negotiated terms in previous roles. Be prepared to discuss your approach and the outcomes of those negotiations.