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- Tasks: Support French franchisees and deliver top-notch customer service.
- Company: Join a successful global business with a strong reputation.
- Benefits: Earn up to £29,000, enjoy a pension, life insurance, and training.
- Why this job: Be part of a dynamic team and make a real impact on customers' journeys.
- Qualifications: Fluent in French, with customer service experience and strong IT skills.
- Other info: Office-based role, Monday to Friday, with opportunities for growth.
The predicted salary is between 17400 - 29000 £ per year.
Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you!
My client is looking for a French speaking Customer Service Advisor to join their established Customer Service Team. If successful you will be supporting potential franchisees from their initial enquiry through their entire company experience, contributing to both their own and the businesses continued success.
Benefits:
- Salary up to £29,000 DOE
- Monday to Friday / 38.5 hours, office-based
- Company pension
- Life insurance
- Training programme to develop key skills.
Duties and responsibilities:
- Utilise your exceptional French language skills to create an impeccable end to end customer experience.
- Support potential French franchisees looking to take on a franchise and guide them through every step of their journey.
- Be the first point of contact for French customers and consumers.
- Build strong relationships with franchisees both in France and internationally.
- In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects.
- Support colleagues and team members with other non-French country-specific activities as required.
Skills and experience required:
- Fluency in spoken and written French
- Experience in a telephone-based customer service role.
- Excellent attention to detail and accuracy, ideally with some export administration experience
- Experience in handling technical or product related customer queries.
- An eagerness for problem solving, improvements and delivering solutions.
- Confident IT skills including MS office.
Apply Now!
French Speaking Customer Service Advisor employer: Kelly Services
Contact Detail:
Kelly Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company’s products and services. Understanding what franchisees might need will allow you to demonstrate your knowledge and show that you're proactive.
✨Tip Number 3
Prepare for potential scenario-based questions. Think about how you would handle specific customer service situations, particularly those involving technical queries or complaints.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace French Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in French and any relevant customer service experience. Use specific examples that demonstrate your ability to handle customer queries and provide solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to support franchisees. Mention your problem-solving skills and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, emphasise your attention to detail, technical query handling, and IT skills. These are crucial for the role and should be clearly stated in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Kelly Services
✨Showcase Your Language Skills
Since this role requires fluency in French, be prepared to demonstrate your language skills during the interview. Practice answering common customer service questions in French to show your confidence and proficiency.
✨Highlight Relevant Experience
Discuss your previous experience in customer service, especially any roles that involved handling technical queries or export administration. Use specific examples to illustrate how you successfully resolved customer issues.
✨Emphasise Problem-Solving Abilities
The job requires an eagerness for problem-solving. Be ready to share instances where you identified a problem and implemented a solution, particularly in a customer service context. This will demonstrate your proactive approach.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, training programmes, or how success is measured in the customer service department.
