14700 – Senior Team Lead | England (Remote)

Together we change lives. Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. No matter where you are in your career journey, you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team, we celebrate inclusion, caring, and collaboration. As a company, we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our Senior Central Support Team Lead is responsible for managing staff in line with the OCG central strategy and will work with various members of the business to develop best strategy, streamlining of activities and set future direction to meet the Program Support needs of the business. While possessing the ability to work independently with people of multiple levels including internal teams, third party vendors and external clients to ensure service level agreements are met and client satisfaction levels are sustained.

Specific activities include:

• Data entry, processing information, research and analysis and problem solving.

Your core tasks include:

• Program and Operational Support
• Day to day management of Central Support Team, including recruiting new team members, performance reviews, development and succession planning
• Working with the HR department ensuring that training and development is aligned to the business strategy whilst employment legislation is adhered to
• Manage projects and initiatives related to service delivery and tools that touch all areas of the business, including process flows, task instructions, training materials, measure, service delivery etc.
• Ensure service delivery against SLAs as agreed with each client i.e., onboarding, recruitment, etc.
• Ability to manage multiple situations effectively while multitasking and maintain a sense of urgency and attention to detail
• Possess an innate ability to know what needs to be done and takes initiative to perform those tasks.
• The ability to work independently and be a decision maker is imperative
• Develop thorough understanding of functionality and capabilities of procurement tools used to deliver KellyOCG’s MSP solution
• Develop strong knowledge of technology to be able to operate efficiently and trouble-shoot simple issues when client or Suppliers escalated
• Strong communication skills both verbally and written across all levels internally and externally
• Strong administrative and organizational skills with strong attention to detail
• Analytical approach to identify root cause of issues
• Team lead or supervisory experience with an ability to motivate a team
• Demonstrated time management skills and be able to work in a fast-paced environment
• Project Management skills are desirable
• Proficiency with Microsoft Office (Outlook, MS Word, and Excel)
• Fieldglass or similar VMS experience is desirable but not required
• Confidence in presenting to teams and stakeholders
• Inquiry management (IM) system experience is desirable but not required

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.