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For Companies At a Glance
- Tasks: Lead global operations, ensuring top-notch service delivery and client engagement.
- Company: Join a dynamic team at a leading Managed Service Provider.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Embrace a diverse and inclusive workplace with excellent career development.
- Why this job: Make a real impact by driving efficiencies and improving client relationships.
- Qualifications: 5+ years in operations management within the MSP industry required.
The predicted salary is between 60000 - 80000 £ per year.
Europe based is OK also, ENG, United Kingdom | Business Operations | Full-time
Key Responsibilities
- Ensure overall service delivery excellence and operational efficiency across a large and complex global account spanning several countries.
- Serve as single point of contact for the client, accountable for delivering a "One Kelly" solution and improving employee and client engagement.
- Drive account efficiencies, oversee opportunity identification within the client portfolio, and manage the P&L.
- Lead and manage a team that may be onsite or remote, depending on client needs.
- Collaborate with internal teams (supplier compliance, reporting & analytics, legal, etc.) to provide best solutions.
- Monitor compliance to customer-specific and contract requirements, identify process improvement opportunities, and implement new procedures.
- Identify growth opportunities and initiate conversations with clients on additional Kelly products.
- Ensure business practices meet and exceed service delivery expectations.
- Drive results and best-in-class program solutions to customers and end users.
- Manage P&L for assigned country, ensuring GP and ROI meet/exceed budget.
- Perform forecast exercises, monitor financial status, and manage cost control.
- Supervise monthly cost savings reporting for the customer.
- Sponsor continuous improvement efforts focused on productivity.
- Monitor performance trends, adjust to improve efficiency and service level agreements.
- Work cross-functionally to enhance client service and reduce operational risk.
- Improve invoicing and technology processes, partner with shared systems.
- Automate/remove administrative tasks to focus on value-added activities.
Client Engagement
- Build strategic relationships through regular communication.
- Act as main point of contact for client issue escalation and resolution.
- Analyze performance data and proactively identify service improvement opportunities.
- Lead business reviews with key stakeholders.
- Recommend efficient delivery approaches as client needs change.
- Build strong relationships with supplier-side account contacts.
- Negotiate between supplier and client during escalations.
- Drive supply base management strategy and program adoption.
Talent Management
- Recruit, orient and train new employees.
- Communicate SLAs to the team and adhere to goals and objectives.
- Build cohesive team and lead employee engagement through 1:1 and team meetings.
- Drive high-performing culture by holding employees accountable to goals.
- Provide coaching and environment for employee growth.
- Close skill gaps and implement succession plans and key talent development.
Skills and Experience Required
- 5+ years of experience in an Operations Manager role covering multiple countries.
- 5+ years working within the Managed Service Provider (MSP) industry as an Operations Manager.
- Strong written and verbal communication and interpersonal skills.
- Ability to work in a fast-paced environment, multi-task, prioritise, and detail oriented.
- Experience analyzing and trending large data sets.
- Professional-level proficiency in English.
This position is available on a fixed-term contract of up to 12 months. Kelly is an equal opportunity employer committed to building a diverse, equitable, and inclusive workforce, encompassing factors such as race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity.
14121 - MSP Senior Operations Manager, EMEA (remote) employer: Kelly Services Inc.
Contact Detail:
Kelly Services Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 14121 - MSP Senior Operations Manager, EMEA (remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A friendly chat can lead to referrals or insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace 14121 - MSP Senior Operations Manager, EMEA (remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of MSP Senior Operations Manager. Highlight your experience in operations management and any relevant achievements that showcase your ability to drive efficiencies and improve service delivery.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to explain how your skills align with our needs, especially in client engagement and team management. Don't forget to show a bit of your personality!
Showcase Your Communication Skills: Since strong written communication is key for this position, ensure your application is clear, concise, and free of errors. Use professional language but let your unique voice shine through to make a memorable impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Kelly Services Inc.
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your ability to manage P&L and financial forecasts. Brush up on key metrics related to operational efficiency and be ready to discuss how you've driven results in previous roles. Bring specific examples of cost savings or revenue growth you've achieved.
✨Showcase Your Leadership Skills
You'll likely be leading a team, so it's crucial to highlight your experience in talent management. Prepare to share stories about how you've recruited, trained, and developed high-performing teams. Discuss your approach to building a cohesive team culture and how you handle performance issues.
✨Client Engagement is Key
Since this role involves being the main point of contact for clients, think about how you've built strategic relationships in the past. Be ready to talk about how you've handled client escalations and improved service delivery. Use specific examples to illustrate your communication skills and ability to negotiate effectively.
✨Emphasise Process Improvement
The job requires identifying process improvement opportunities, so come prepared with examples of how you've implemented new procedures or automated tasks in previous roles. Discuss any tools or methodologies you've used to enhance operational efficiency and how these changes benefited the client.