At a Glance
- Tasks: Welcome clients, manage calls, and support the team with admin tasks.
- Company: Family-run estate agency known for exceptional client service.
- Benefits: Flexible hours, competitive pay, and training provided.
- Other info: Perfect for students or anyone seeking part-time work.
- Why this job: Gain valuable office experience in a supportive environment.
- Qualifications: Confident communication skills and attention to detail.
Job Description
About Kelly Residential
Kelly Residential is a family-run estate agency based in Newton Mearns, East Renfrewshire. We’re known for our exceptional client service, deep local knowledge, and commitment to supporting our community. As a growing, independent business, we combine a personal, family-focused approach with professional expertise to deliver a first-class experience for our clients.
Role Description
We’re looking for a confident and professional Admin/Receptionist to join our team on a part-time basis. You’ll be the first point of contact for our clients and visitors, providing a warm welcome both in person and over the phone, while supporting our agents with day-to-day admin tasks.
This role is ideal for:
- Retirees looking for part-time work
- Parents looking for flexible hours during the school week
- Students or school leavers keen to gain office experience in a professional environment
Key Responsibilities
- Managing reception and welcoming clients with a friendly, professional approach
- Handling a high volume of inbound and outbound calls, booking appointments, and following up enquiries
- Supporting the team with diary management and coordination of viewings and valuations
- Acting as the first point of contact for client queries via phone, email, and in-person
- Providing wider administrative support to the team, including data input and office task
What We're Looking For
- A warm, confident, and professional manner
- Strong telephone and communication skills
- Excellent attention to detail and ability to follow processes
- Self-motivated, proactive, and a positive team player
- Proficiency in Microsoft Office (Outlook & Excel)
- Previous experience in estate agency or a client-facing role preferred (but not essential)
Role Details
- 12–20 hours per week (Saturday availability essential)
- £12.60 per hour
- Permanent contract
- Training provided on systems and approach
Why Join Us?
- Be part of a supportive, family-run business
- Flexible hours to fit around family life or studies
- Opportunity to gain professional experience in a growing company
- A role that makes you a key part of our client experience and team success
Part-time Administrative Assistant in Newton Mearns employer: Kelly Residential
At Kelly Residential, we pride ourselves on being a family-run estate agency that values exceptional client service and community support. Our part-time Administrative Assistant role offers flexible hours, making it ideal for parents, students, or retirees, while providing a welcoming work environment where you can gain valuable professional experience. Join our close-knit team and play a vital role in enhancing our clients' experiences in the heart of Newton Mearns.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Administrative Assistant in Newton Mearns
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kelly Residential and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kelly Residential and let us see your personality shine through!
We think you need these skills to ace Part-time Administrative Assistant in Newton Mearns
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kelly Residential.
Get Familiar with Our Brand:Before applying, take some time to learn about Kelly Residential and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kelly Residential
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kelly Residential.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kelly Residential will surely appreciate.
