At a Glance
- Tasks: Provide real-time technical support to field engineers and troubleshoot issues.
- Company: Join The Kelly Group, a dynamic team in Wembley.
- Benefits: Competitive salary, 28 days holiday, pension scheme, and career progression.
- Other info: Opportunity to work with cutting-edge technology and grow your career.
- Why this job: Be the key link in a supportive environment and make a real impact.
- Qualifications: Strong telecoms background and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Kelly Group are looking for a Technical Support Engineer to join our team in Wembley.
You will play a vital role in supporting our field-based install engineers, ensuring that technical issues don’t delay critical work.
As a Technical Support Coordinator, you will be the first point of contact for our field engineers when technical challenges arise. Your role will involve:
- Providing real-time technical support – Assist field engineers over the phone or via video calls, helping to resolve issues that may be delaying installation work.
- Using network mapping software – Analyze and validate issues, using specialized software to find and implement solutions.
- Troubleshooting and problem-solving – Identify technical faults and provide immediate support to ensure minimal disruption to work.
- Ensuring smooth communication – Act as a key link between office-based and field engineers, ensuring clear and effective communication.
What We’re Looking For
We’re searching for someone with a strong telecoms background who enjoys working in a dynamic, supportive environment. The ideal candidate will have:
- Extensive knowledge of telecom networks – Experience with both Overhead (OH) and Underground (UG) networks, preferably fibre optic networks.
- Excellent telephone communication skills – Able to explain technical issues clearly and confidently to engineers on the field.
- Basic computer skills – Comfortable using network mapping software and other digital tools for troubleshooting.
- Problem-solving mindset – Able to think quickly and find solutions under pressure.
What’s on offer for successful candidates?
- Competitive PAYE Salary
- 28 days paid annual holiday
- Company Pension scheme
- Cycle to work scheme
- Excellent career progression opportunities
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Co-ordinator in Wembley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kelly Rail. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kelly Rail before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Co-ordinator in Wembley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kelly Rail:Your cover letter is your chance to shine! Tell us why you want to work at Kelly Rail specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kelly Rail!
How to prepare for a job interview at Kelly Rail
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
