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- Tasks: Support and optimise daily activities of Field Engineers for timely customer installations.
- Company: Join a dynamic telecoms company focused on efficiency and customer satisfaction.
- Benefits: Competitive salary, flexible rota, training, and career development opportunities.
- Why this job: Be part of a high-performing team making a real impact in the telecoms industry.
- Qualifications: Telecoms experience preferred; strong communication and organisational skills required.
- Other info: Enjoy a supportive environment with wellbeing support and employee assistance.
The predicted salary is between 36000 - 60000 £ per year.
The Hub Field Support Co-Ordinator is responsible for supporting and optimising the daily activities of Field Engineers to ensure customer installations are completed on time and in line with agreed Service Level Agreements (SLAs). This role plays a key part in maintaining efficiency, communication, and customer satisfaction while ensuring all work is delivered safely and to company standards.
Key Responsibilities
- Plan, schedule, and monitor engineer workloads to meet SLAs
- Ensure jobs are completed, reported, and compliant with standards
- Liaise with customers and Area Managers to prevent delays
- Promote Health & Safety and support service delivery
Core Competencies
- Works collaboratively as part of a high-performing team to achieve shared goals
- Communicates clearly and confidently both in writing and verbally
- Demonstrates initiative by proactively seeing tasks through to completion while understanding the bigger picture
What We’re Looking For
- Telecoms experience (field or support) desirable
- Detail-oriented and organised
- Flexible for 37.5-hour/week rota (7-day coverage)
- 2 weeks of training provided
Benefits
- Competitive salary
- 2 weeks training + ongoing support
- Career development opportunities
- Flexible 37.5-hour/week rota
- Pension scheme
- Wellbeing support and employee assistance
- Supportive, high-performing team
Hub Controller in Wembley employer: Kelly Rail
Contact Detail:
Kelly Rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Controller in Wembley
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work in roles similar to the Hub Controller. Use LinkedIn or industry events to connect and chat about their experiences – you never know when a conversation might lead to a job opportunity!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee chat, be ready to discuss how your organisational and problem-solving skills can help optimise their operations. Bring examples of how you've tackled challenges in the past.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After any interview or networking event, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you on their radar and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a leg up in the hiring process, so don’t miss out on that chance!
We think you need these skills to ace Hub Controller in Wembley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in telecoms and field support. We want to see how your skills align with the Hub Controller role, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since this role involves liaising with customers and Area Managers, it’s crucial to demonstrate your strong communication abilities. Use clear and confident language in your application to reflect how you can effectively convey information.
Highlight Problem-Solving Experience: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in a fast-paced environment. This will show us that you can stay calm under pressure and deliver results.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Hub Controller position. We can’t wait to hear from you!
How to prepare for a job interview at Kelly Rail
✨Know Your SLAs
Familiarise yourself with Service Level Agreements (SLAs) relevant to the role. Be prepared to discuss how you would ensure that installations are completed on time and how you would handle any potential delays.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and Area Managers, practice articulating your thoughts clearly. Think of examples where you've successfully communicated in a challenging situation, as this will demonstrate your ability to maintain efficiency and customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've encountered problems in previous roles and how you resolved them. Highlight your proactive approach and detail-oriented mindset, as these are key competencies for the Hub Controller position.
✨Emphasise Team Collaboration
This role requires working as part of a high-performing team. Be ready to share experiences where you've collaborated effectively with others, showcasing your ability to contribute to shared goals while understanding the bigger picture.
