Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support field engineers with real-time technical assistance and troubleshooting.
- Company: Join Kelly Group, a leading telecom service provider with over 40 years of experience.
- Benefits: Enjoy competitive salary, 28 days holiday, pension scheme, and career progression opportunities.
- Why this job: Be part of a dynamic team that values communication and problem-solving in a supportive environment.
- Qualifications: Strong telecom background, excellent communication skills, and basic computer proficiency required.
- Other info: Diversity and equality are at the heart of our hiring process; all applicants are welcome.
The Kelly Group are looking for a Technical Support Engineer to join our team in St Helens. You will play a vital role in supporting our field-based Install (CAD and CED) engineers, ensuring that technical issues don’t delay critical work.
As a Technical Support Engineer, you will be the first point of contact for our field engineers when technical challenges arise. Your role will involve:
- Providing real-time technical support – Assist field engineers over the phone or via video calls, helping to resolve issues that may be delaying installation work.
- Using network mapping software – Analyze and validate issues, using specialized software to find and implement solutions.
- Troubleshooting and problem-solving – Identify technical faults and provide immediate support to ensure minimal disruption to work.
- Ensuring smooth communication – Act as a key link between office-based and field engineers, ensuring clear and effective communication.
What We’re Looking For:
We’re searching for someone with a strong telecoms background who enjoys working in a dynamic, supportive environment. The ideal candidate will have:
- Extensive knowledge of telecom networks – Experience with both Overhead (OH) and Underground (UG) networks, preferably fibre optic networks.
- Excellent telephone communication skills – Able to explain technical issues clearly and confidently to engineers on the field.
- Basic computer skills – Comfortable using network mapping software and other digital tools for troubleshooting.
- Problem-solving mindset – Able to think quickly and find solutions under pressure.
What’s on offer for successful candidates?
- Competitive PAYE Salary
- 28 days paid annual holiday
- Company Pension scheme
- Cycle to work scheme
- Excellent career progression opportunities
About Kelly Group:
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 40 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions – connecting people globally.
Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.
As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.
The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.
#J-18808-Ljbffr
Technical Support employer: Kelly Rail
Contact Detail:
Kelly Rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support
✨Tip Number 1
Familiarise yourself with the specific telecom networks mentioned in the job description, especially fibre optic networks. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills by explaining technical concepts to friends or family. Being able to convey complex information clearly and confidently is crucial for this position.
✨Tip Number 3
Get hands-on experience with network mapping software if you haven't already. Familiarity with these tools will give you an edge and show that you're proactive about learning the necessary skills.
✨Tip Number 4
Prepare for problem-solving scenarios by thinking of examples from your past experiences where you successfully resolved technical issues under pressure. This will showcase your ability to think quickly and effectively.
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your telecoms background and relevant experience. Focus on your skills in troubleshooting, problem-solving, and any specific software you’ve used that relates to network mapping.
Craft a Strong Cover Letter: In your cover letter, explain why you’re interested in the Technical Support Engineer role at Kelly Group. Mention your ability to communicate technical issues clearly and your experience in supporting field engineers.
Showcase Relevant Skills: When detailing your experience, emphasise your knowledge of both Overhead and Underground networks, particularly fibre optic networks. Provide examples of how you've successfully resolved technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer.
How to prepare for a job interview at Kelly Rail
✨Showcase Your Telecoms Knowledge
Make sure to highlight your extensive knowledge of telecom networks during the interview. Be prepared to discuss your experience with both Overhead and Underground networks, especially fibre optic networks, as this is crucial for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully troubleshot technical issues in the past. The interviewer will be looking for your ability to think quickly and provide solutions under pressure, so have a few scenarios ready to share.
✨Practice Clear Communication
Since excellent telephone communication skills are essential, practice explaining complex technical issues in simple terms. You might even want to do a mock call with a friend to ensure you can convey information clearly and confidently.
✨Familiarise Yourself with Network Mapping Software
Brush up on your skills with network mapping software before the interview. Being comfortable with these tools will not only help you answer questions more effectively but also demonstrate your readiness to tackle the technical challenges of the job.
