At a Glance
- Tasks: Lead a dynamic team of installation technicians and ensure top-notch customer satisfaction.
- Company: Join Kelly Group, a leader in communications installation with a focus on teamwork.
- Benefits: Enjoy competitive salary, 28 days holiday, pension scheme, and career progression.
- Other info: Embrace a positive work culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving team performance and exceeding customer expectations.
- Qualifications: Proven management experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for an experienced Field Manager to join our expanding team working on our Openreach contract.
Responsibilities:
- To effectively manage a communications installation team; providing first-line support to both technicians and customer base; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion.
- To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance - identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining.
- To ensure the delivery of cost effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner - in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy.
- Provide a customer focused, regionally aware unit concentrating on field excellence and industry obligation.
Scope and Scale:
- Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings.
- Responsible for ensuring all Health & Safety procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation.
- Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer.
- Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation/customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care.
You will have the following qualifications and be able to prove experience and competence:
- Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline.
- Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly Group Health & Safety policy.
- Previous management/leadership experience, with proven people management skills.
- Approachable, understanding and able to communicate at all levels in a concise and professional manner.
- A team player, with the ability to take risk and responsibility for individual and team actions.
- Able to understand industry direction, and meet targets associated with cost-efficiency, time scales and customer/client expectation.
- Must possess the ability to drive change, and a positive attitude in any circumstance.
- An enthusiastic, positive and proactive decision maker.
- 12 months driving experience on a full UK driving licence.
What’s on offer for successful candidates?
- Competitive PAYE Salary.
- 28 days paid annual holiday.
- Personal Accident Insurance.
- Company Pension scheme.
- Cycle to work scheme.
- Excellent career progression opportunities.
Field Manager employer: Kelly Rail
Kelly Group is an exceptional employer, offering a dynamic work environment for Field Managers who are passionate about leading teams and exceeding customer expectations. With a strong focus on employee development, competitive salaries, and a supportive culture that prioritises health and safety, Kelly Group provides ample opportunities for career progression and personal growth in the thriving telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Kelly Rail and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Kelly Rail!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Kelly Rail keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Field Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Kelly Rail:This is your chance to really connect with the team at Kelly Rail. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Kelly Rail
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Kelly Rail.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Kelly Rail that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Kelly Rail. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
