At a Glance
- Tasks: Provide 2nd line support to field engineers and optimise service delivery.
- Company: Join a dynamic back-office team in a customer-focused environment.
- Benefits: 20 days holiday, pension scheme, and cycle to work scheme.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a real impact by supporting engineers and enhancing customer service.
- Qualifications: Strong communication skills and ability to work independently.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting a Validation support administrator to join our back-office team. The role will be to provide 2nd line support and help to optimise the working day of the Field Engineers to achieve the daily delivery of customer service in line with the agreed SLA’s and by maximising the efficiency of the service delivery.
In your role you will be responsible for:
- 2nd line support, supporting all field engineers, offering technical assistance and advice helping the engineer meet the client’s SLA’s.
- Offer Jeopardy and controls assistance on any testing or technical issues.
- Help assist engineers run down their work in a timely manner throughout the working day.
- Proactively support and assist new field engineers.
- Answer and action any queries and/or requests received from the client.
- Validate job closures including ensuring the correct pictures and relevant information are uploaded.
- Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for and closed correctly with sufficient notes to assist the client resolve any outstanding issues.
- Challenge and validate any failed jobs and promote health and safety standards ensuring compliance with statutory and company requirements.
- Avoid potential work failures by liaison with client customers.
- Ensure all jobs are accounted for and closed by the end of the day.
- Communicate with field team managers and area managers of any issues throughout the working day.
You will have the following qualifications and be able to prove experience and competence:
- Strong communication skills, both written & oral.
- Ability to plan own time effectively with self-motivation and to work on own initiative, prioritising workloads.
- Able to demonstrate process driven outcomes.
- Able to demonstrate a strong customer service focus, setting the expectations for the team.
- Numerate and literate, ability to interpret data and report outputs and actions accurately.
- Strong interpersonal skills, ability to build effective working relationships.
- Ability to work as a team member, promote team spirit and share ideas.
- Good organisation and time management skills.
- The ability to work without supervision.
- The ability to remain calm under pressure and maintain high standards at all times.
- Understanding of Microsoft office i.e. Excel, Word etc.
- The ability to multitask, to a high standard with exceptional attention to detail.
- Flexible with working hours.
- Experience working in a similar role would be advantageous.
- Must have some understanding of technical terminology and good excel knowledge.
- Excellent time management skills; should have the ability to prioritise tasks and complete in a timely manner.
What’s on offer for successful candidates?
- 20 days’ holiday plus statutory bank holidays
- Company Pension scheme
- Cycle to work scheme
Validation Support Admin in Enfield employer: Kelly Rail
Join our dynamic back-office team as a Validation Support Administrator, where you will play a crucial role in optimising the efficiency of our Field Engineers and enhancing customer service delivery. We pride ourselves on fostering a supportive work culture that values communication, teamwork, and personal growth, offering 20 days of holiday plus bank holidays, a company pension scheme, and a cycle to work scheme. This position not only provides an opportunity to develop your skills in a fast-paced environment but also allows you to make a meaningful impact on our service delivery and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Validation Support Admin in Enfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kelly Rail. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kelly Rail before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Validation Support Admin in Enfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kelly Rail:Your cover letter is your chance to shine! Tell us why you want to work at Kelly Rail specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kelly Rail!
How to prepare for a job interview at Kelly Rail
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
