Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of installation technicians, ensuring top-notch service and customer satisfaction.
- Company: Join Kelly Group, a leading communications contractor with over 40 years of experience.
- Benefits: Enjoy competitive salary, 20 days holiday, pension scheme, and career progression opportunities.
- Why this job: Be part of a supportive culture that values your growth and offers exciting challenges.
- Qualifications: Management experience and knowledge of fibre installation procedures are essential.
- Other info: Full UK driving license required; join a family-like workforce committed to excellence.
The predicted salary is between 36000 - 60000 £ per year.
Kelly Group is on the lookout for top-tier talent, and we have an exciting opportunity for an experienced Team Manager to join our growing organisation.
In this role, you’ll take the lead on our CityFibre contract, managing and motivating a team of skilled installation technicians.
Responsibilities:
- To effectively manage a communications installation team; providing first-line support to both technicians and customer base; ensuring work is completed in a timely and professional manner – exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion
- To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance – identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining
- To ensure the delivery of cost effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner – in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy
- Provide a customer focused, regionally aware unit concentrating on field excellence and industry obligation
Scope and Scale:
- Responsible for company fleet, plant, equipment and tooling through daily / weekly / monthly inspections, and the documentation of the aforementioned
- Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings
- Responsible for ensuring all Health, Safety & Environmental procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation
- Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer
- Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation / customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care
You will have the following qualifications and be able to prove experience and competence:
- Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline
- Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly Group Health & Safety policy
- Previous management / leadership experience, with proven people management skills
- Approachable, understanding and able to communicate at all levels in a concise and professional manner
- A team player, with the ability to take risk and responsibility for individual and team actions
- Able to understand industry direction, and meet targets associated with cost-efficiency, time scales and customer / client expectation
- Understanding of self, and ability to motivate both team and individuals in order to ensure productivity, personal and personnel development and customer satisfaction
- Must possess the ability to drive change, and a positive attitude in any circumstance
- An enthusiastic, positive and proactive decision maker
- 12 months driving experience on a full UK driving license
What’s on offer for successful candidates?
- Competitive PAYE Salary
- 20 days’ holiday plus statutory bank holidays
- Company Pension scheme
- Cycle to work scheme
- Fully expensed and maintained company vehicle
- Excellent career progression opportunities
About the Kelly Group:
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 40 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions – connecting people globally.
Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.
As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of 4000+, 40+ national operational centres, 4 training hubs and a fleet of over 3000 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.
The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.
#J-18808-Ljbffr
CityFibre Field Manager employer: Kelly Rail
Contact Detail:
Kelly Rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CityFibre Field Manager
✨Tip Number 1
Familiarise yourself with CityFibre's network and fibre installation procedures. Understanding their specific processes will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you motivated your team and resolved conflicts, as this is crucial for the Field Manager position.
✨Tip Number 3
Research Kelly Group’s values and recent projects. Being knowledgeable about the company will allow you to tailor your discussions and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Prepare to discuss health, safety, and environmental procedures relevant to the role. Highlighting your understanding of these areas will reassure the hiring team of your capability to maintain high standards in the field.
We think you need these skills to ace CityFibre Field Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and communications installation. Use specific examples that demonstrate your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities outlined in the job description, particularly your experience with client networks and fibre installation procedures.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention how you improved team performance or customer satisfaction in past positions, as this will resonate well with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Field Manager role.
How to prepare for a job interview at Kelly Rail
✨Showcase Your Leadership Skills
As a Field Manager, you'll be leading a team of installation technicians. Be prepared to discuss your previous management experiences, focusing on how you've motivated and developed teams in the past. Use specific examples to illustrate your leadership style and the positive outcomes it has produced.
✨Demonstrate Industry Knowledge
Familiarise yourself with CityFibre's network and fibre installation procedures, as well as the relevant health and safety policies. During the interview, confidently discuss your understanding of these processes and how they relate to the role. This will show that you're not only qualified but also genuinely interested in the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer satisfaction and team performance. Think of scenarios where you successfully resolved issues or improved team dynamics, and be ready to share these stories. This will demonstrate your ability to handle real-world challenges effectively.
✨Emphasise Your Communication Skills
Effective communication is key in this role, as you'll need to liaise with various departments and support your team. Highlight your ability to communicate clearly and professionally at all levels. Consider providing examples of how you've successfully navigated difficult conversations or facilitated collaboration among team members.
