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- Tasks: Manage day-to-day property operations and ensure excellent customer service.
- Company: Join a professional property management company with a focus on residential lettings.
- Benefits: Enjoy a competitive salary, 25 days holiday, ongoing training, and more perks after probation.
- Why this job: This role offers a unique blend of property management and customer interaction in a supportive environment.
- Qualifications: Experience in residential property management and strong communication skills are essential.
- Other info: Flexibility in working hours is required, with a standard schedule of 9.00am to 5.30pm.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a professional property management company is looking for a Tenant Services Manager to join their team on a permanent basis. This varied, interesting and “hands-on” role would suit an experienced Residential Lettings Agent who is looking for something a little different. The ideal candidate will have excellent communication skills both written and oral, be highly organised and have a confident customer focussed nature.
Working closely with the Property Managers, the Tenant Services Manager role involves dealing with the day-to-day property management of residential tenanted portfolios and liaising with Client Landlords, Tenants and Contractors. You will ensure that all activities carried out are in accordance with the service level agreements and industry best practice. This role combines private property management, corporate private rental management and social housing. Providing excellent customer service to all parties is the priority with this role.
Duties for the Tenant Services Manager will include:
- Instructing essential works and compliance testing to meet legislative certification requirements
- Arranging repairs, maintenance and refurbishments
- Monitoring and overseeing contractors and on-site works
- Carrying out internal mid-term inspections
- Ensuring the properties meet compliance and Health & Safety standards
- Recording and reporting on all compliance and maintenance issues
- Working to budgets
- Monitoring lettings performance and voids
- Recording and reporting all financial matters
You will need:
- Previous experience in residential property management / lettings
- Experience in dealing with social housing would be a distinct advantage
- Excellent communication skills
- Excellent literacy and numeracy skills
- ARLA, NFOPP or other relevant industry qualifications would be a distinct advantage as would previous experience with FIXLO, MRI, DATASTATION or other property management systems
In return for your hard work, our client is offering a competitive salary, 25 days holiday which rises with service, on-going training and support and lots more benefits are on offer when you have passed your probation.
The working hours are 9.00am – 5.30pm Monday to Friday but flexibility is required.
Tenant Services Manager employer: KELLY PARRISH RECRUITMENT LIMITED
Contact Detail:
KELLY PARRISH RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Services Manager
✨Tip Number 1
Network with professionals in the property management sector. Attend local property management events or join online forums to connect with others in the field. This can help you learn about job openings and gain insights into what employers are looking for.
✨Tip Number 2
Familiarise yourself with the latest compliance and health & safety regulations in property management. Being knowledgeable about these topics will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled tenant issues in the past. Be ready to discuss specific situations where you went above and beyond to ensure tenant satisfaction.
✨Tip Number 4
Research the company’s values and mission statement. Tailor your conversations during interviews to reflect how your personal values align with theirs, which can make a strong impression on potential employers.
We think you need these skills to ace Tenant Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in residential property management and any relevant qualifications like ARLA or NFOPP. Emphasise your communication skills and customer service experience, as these are crucial for the Tenant Services Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of the responsibilities outlined in the job description. Mention specific experiences where you successfully managed tenant relationships or compliance issues.
Highlight Relevant Experience: In your application, focus on your previous roles in residential lettings and any experience with social housing. Provide examples of how you've handled repairs, maintenance, and contractor management to demonstrate your hands-on approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially since excellent literacy skills are required for this position.
How to prepare for a job interview at KELLY PARRISH RECRUITMENT LIMITED
✨Showcase Your Communication Skills
As a Tenant Services Manager, excellent communication is key. Be prepared to demonstrate your ability to communicate effectively both verbally and in writing. Consider sharing examples from your past experiences where your communication skills made a positive impact.
✨Highlight Your Organisational Skills
This role requires a high level of organisation. During the interview, discuss how you manage multiple tasks and priorities. You might want to mention specific tools or methods you use to stay organised, especially in property management.
✨Demonstrate Customer Focus
Customer service is a top priority in this position. Prepare to discuss how you've successfully handled customer inquiries or complaints in the past. Providing concrete examples will show your potential employer that you understand the importance of a customer-focused approach.
✨Familiarise Yourself with Compliance Standards
Understanding compliance and health & safety standards is crucial for this role. Brush up on relevant legislation and be ready to discuss how you have ensured compliance in previous roles. This will demonstrate your readiness to handle the responsibilities of the position.
