At a Glance
- Tasks: Be the friendly voice for clients, handling calls and emails with professionalism.
- Company: Join a respected organisation in Hull with a supportive team atmosphere.
- Benefits: Permanent position with opportunities for growth and development.
- Other info: Dynamic role with a chance to collaborate across departments.
- Why this job: Make a difference by ensuring seamless communication for clients every day.
- Qualifications: A Levels in Maths and English, plus excellent communication skills.
The predicted salary is between 18900 - 23100 £ per year.
Our client, a professional organisation based in Hull are looking for a First Point of Contact Administrator to join their busy team on a permanent basis. The ideal candidate for this role will have excellent communication skills and be educated to A ‘Level standard in Maths and English. This key role within the organisation ensures a seamless communication experience for clients, therefore a confident and professional manner is essential. The First Point of Contact Administrator will be responsible for: - Acting as the first point of contact - answering all incoming calls and emails, dealing with general enquiries and requests from clients and customers that require a routine response and passing more complex issues to the appropriate person or team. Using mail merge to deliver general correspondence to clients and leaseholders. Working with colleagues to prepare responses to all clients, contractors and customers whether by telephone, email or letter. Assisting with the uploading of documentation to internal systems. Overseeing and accepting or declining appointments for the office diary. Liaising with other colleagues / departments to obtain or provide information. Attending internal meetings as and when required. You will need: - To be ideally educated to A’ Level standard in Maths and Engli...
Customer Contact Administrator employer: KELLY PARRISH RECRUITMENT LIMITED
Join a dynamic team in Basildon as an Import Customs Coordinator, where your expertise in customs compliance will be valued and nurtured. Our client offers a supportive work culture with opportunities for professional growth, competitive salary, and a comprehensive benefits package including private medical care and a generous pension scheme. Experience a fulfilling career while contributing to the efficient clearance of goods and maintaining excellent customer relationships in a thriving environment.
Contact Details:
KELLY PARRISH RECRUITMENT LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KELLY PARRISH RECRUITMENT LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KELLY PARRISH RECRUITMENT LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KELLY PARRISH RECRUITMENT LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at KELLY PARRISH RECRUITMENT LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KELLY PARRISH RECRUITMENT LIMITED!
How to prepare for a job interview at KELLY PARRISH RECRUITMENT LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
