Care Administrator | £26,000 | Pro Rata

Announcement: Join Our Growing Administration Team

Due to continued growth across our domiciliary care and support services, Kelly Park Limited is pleased to announce an exciting opportunity for a dedicated and organised Care Administrator to join our expanding team.

About Kelly Park Limited

Kelly Park Limited, established in August 1994, provides high-quality domiciliary care, reablement support, and extra care services to vulnerable adults and children across County Durham & Sunderland with two locations in the Northeast.

We work in partnership with organisations such as Skills for Care and Durham County Council’s Care Academy, CQC, Local Authorities, and NHS, ensuring continuous professional development and a highly skilled workforce capable of meeting the evolving needs of our service users.

Our mission is to deliver exceptional, person‑centred care, enabling individuals to maintain independence, dignity, and the highest possible quality of life within their own homes.

• Our Core Values
• Care – We prioritise the wellbeing of every Service User.
• Compassion – We deliver care with empathy, kindness, and respect.
• Competence – We ensure our team is skilled, knowledgeable, and confident.
• Communication – We promote clear, open, and respectful communication.
• Courage – We challenge poor practice and advocate for positive outcomes.
• Commitment – We are dedicated to consistently delivering high‑quality care.

About the Role

As a Care Administrator, you will play a vital role in supporting the smooth day‑to‑day operation of our domiciliary care services.

You will work closely with Care Coordinators, Senior Management, Care Staff, Service Users, and external professionals to ensure the effective administration and organisation of care services.

This is a varied and experienced role requiring excellent communication skills, attention to detail, confidentiality, and the ability to work efficiently as part of the larger team.

The successful candidate will help ensure our services remain compliant, organised, responsive, and person‑centred at all times.

Key Responsibilities

• Administrative Responsibilities
• Provide general administrative support to the office and management team.
• Maintain accurate electronic records.
• Process and update Service User and employee documentation.
• Manage incoming telephone calls, emails and enquiries professionally.
• Support with rota administration and workforce coordination.
• Assist with onboarding documentation and recruitment administration if required.
• Prepare reports, letters, meeting notes, and compliance documentation.
• Ensure confidentiality and GDPR compliance is maintained at all times.
• Support auditing and filing systems to maintain inspection readiness.
• Care Coordination Support
• Assist Care Coordinators with scheduling, live view, and visit monitoring.
• Support communication between staff, Service Users, families, and professionals.
• Escalate concerns, incidents, or operational issues appropriately.
• Monitor visit compliance and assist with resolving scheduling gaps.
• Support accurate recording of care delivery information and logged events.
• Quality & Compliance
• Support quality assurance processes and compliance monitoring.
• Assist with maintaining staff training and compliance records.
• Ensure documentation is completed accurately and within required timescales.
• Help maintain CQC and Local Authority inspection readiness and internal quality standards.
• Support policy updates and document control processes with our operational department.
• Working Hours

Saturday & Sunday – 07:00am to 03:30pm.

Essential Requirements

• Previous administration experience is essential.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Confident using Microsoft Office systems and digital platforms.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and professionalism.
• Experience with health & social care or domiciliary care administration is desirable but not essential.
• Clear Enhanced DBS and two satisfactory references required.
• Location

This role will be held at our Consett Office, providing a fixed safe location for parking and work, with good transport routes, leisure centres, and gym access nearby.

• Desired Traits
• Trustworthy
• Compassionate
• Patient
• Adaptable
• Multiskilled (cooking & cleaning skills are a bonus)
• Communicative

Benefits

• Guaranteed contracted hours for job and financial security.
• Early pay – no waiting for payday.
• Mileage paid at 45p per mile.
• Pension scheme.
• Holidays – 5.6 weeks per annum (pro‑rata).
• Full paid practical training including induction & shadowing.
• Reward and recognition scheme.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

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