The Kelly Group are looking for a Technical Support Engineer to join our team in Wembley. You will play a vital role in supporting our field-based install engineers, ensuring that technical issues don’t delay critical work.
As a Technical Support Coordinator, you will be the first point of contact for our field engineers when technical challenges arise. Your role will involve:
- Providing real-time technical support – Assist field engineers over the phone or via video calls, helping to resolve issues that may be delaying installation work.
- Using network mapping software – Analyze and validate issues, using specialized software to find and implement solutions.
- Troubleshooting and problem-solving – Identify technical faults and provide immediate support to ensure minimal disruption to work.
- Ensuring smooth communication – Act as a key link between office-based and field engineers, ensuring clear and effective communication.
What We’re Looking For:
We’re searching for someone with a strong telecoms background who enjoys working in a dynamic, supportive environment. The ideal candidate will have:
- Extensive knowledge of telecom networks – Experience with both Overhead (OH) and Underground (UG) networks, preferably fibre optic networks.
- Excellent telephone communication skills – Able to explain technical issues clearly and confidently to engineers on the field.
- Basic computer skills – Comfortable using network mapping software and other digital tools for troubleshooting.
- Problem-solving mindset – Able to think quickly and find solutions under pressure.
What’s on offer for successful candidates?
- Competitive PAYE Salary
- 28 days paid annual holiday
- Company Pension scheme
- Cycle to work scheme
- Excellent career progression opportunities
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Technical Support Co-ordinator in Wembley employer: Kelly Group
Kelly Group is an excellent employer for Field Engineers in Greater London, offering a dynamic work environment where technical skills are honed and valued. With a strong commitment to employee growth, the company provides ongoing professional development opportunities, competitive salaries, and essential benefits like a company vehicle, ensuring that team members can thrive both personally and professionally while contributing to vital network services.
