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For Companies At a Glance
- Tasks: Lead a team of fibre installation technicians and ensure top-notch service delivery.
- Company: Join Kelly Group, a leader in telecommunications with a focus on innovation and quality.
- Benefits: Enjoy competitive pay, 20 days holiday, pension scheme, and career growth opportunities.
- Why this job: Be part of a dynamic team that values motivation, development, and customer satisfaction.
- Qualifications: Fibre experience preferred; strong leadership and communication skills required.
- Other info: Full-time role with a focus on health and safety compliance.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the MDU Team Manager role at Kelly Group. Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for an experienced Team Manager to join our expanding team. The Team Manager will be working on the Openreach MDU project and will be responsible for managing a team of fibre installation technicians in accordance with agreed business plans. Previous Fibre experience will be beneficial.
Responsibilities
- To effectively manage a communications installation team; providing first-line support to both technicians and customer base; ensuring work is completed in a timely and professional manner – exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion.
- To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance – identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining.
- To ensure the delivery of cost effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner – in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy.
- Provide a customer focussed, regionally aware unit concentrating on field excellence and industry obligation.
Scope and scale
- Responsible for company fleet, plant, equipment and tooling through daily / weekly / monthly inspections, and the documentation of the aforementioned.
- Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings.
- Responsible for ensuring all Health & Safety procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation.
- Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer.
- Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation / customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care.
Qualifications
- Previous Fibre experience will be beneficial
- Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline.
- Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly Group Health & Safety policy.
- Previous management / leadership experience, with proven people management skills.
- Approachable, understanding and able to communicate at all levels in a concise and professional manner.
- A team player, with the ability to take risk and responsibility for individual and team actions.
- Able to understand industry direction, and meet targets associated with cost-efficiency, time scales and customer / client expectation.
- Understanding of self, and ability to motivate both team and individuals in order to ensure productivity, personal and personnel development and customer satisfaction.
- Must possess the ability to drive change, and a positive attitude in any circumstance.
- An enthusiastic, positive and proactive decision maker.
- 12 months driving experience on a full UK driving license.
What’s on offer for successful candidates?
- Competitive PAYE Salary
- 20 days’ holiday plus statutory bank holidays
- Company Pension scheme
- Cycle to work scheme
- Excellent career progression opportunities
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Telecommunications
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MDU Team Manager employer: Kelly Group
Contact Detail:
Kelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MDU Team Manager
✨Tip Number 1
Familiarise yourself with the Openreach MDU project and its specific requirements. Understanding the nuances of this project will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Kelly Group, especially those who have worked on fibre installation projects. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail. Be ready to share specific examples of how you've motivated teams, handled conflicts, and ensured high-quality performance, as these are key aspects of the Team Manager role.
✨Tip Number 4
Stay updated on the latest trends and technologies in fibre installation and telecommunications. Showing that you are knowledgeable about industry advancements can set you apart from other candidates and demonstrate your commitment to professional growth.
We think you need these skills to ace MDU Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fibre installation and team management. Use specific examples that demonstrate your leadership skills and ability to exceed customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the MDU Team Manager role. Mention your previous fibre experience and how it aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your knowledge of health and safety procedures, client standard operating procedures, and your ability to motivate and develop a team. These are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kelly Group
✨Showcase Your Leadership Skills
As a Team Manager, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance. This will demonstrate your capability to handle the responsibilities of the role.
✨Understand Fibre Installation Procedures
Since previous fibre experience is beneficial, brush up on the latest fibre installation procedures and technologies. Be ready to discuss how your knowledge can contribute to the team's success and how you can ensure quality standards are met.
✨Emphasise Customer Focus
The role requires a strong customer focus. Prepare to share instances where you went above and beyond to exceed customer expectations. Highlight your approach to resolving issues and ensuring customer satisfaction, as this aligns with the company's values.
✨Demonstrate Health & Safety Awareness
Familiarise yourself with health and safety regulations relevant to the telecommunications industry. Be prepared to discuss how you would ensure compliance within your team and maintain a safe working environment, as this is a key responsibility of the role.
