At a Glance
- Tasks: Lead a dynamic team in communications installation, ensuring top-notch service and customer satisfaction.
- Company: Join Kelly Group, a leader in telecommunications with over 35 years of experience.
- Benefits: Enjoy competitive salary, 28 days holiday, pension scheme, and career progression opportunities.
- Other info: Be part of a supportive family-like culture focused on safety and professional growth.
- Why this job: Make a real impact by developing your team and exceeding customer expectations every day.
- Qualifications: Proven leadership skills and knowledge of network installation procedures required.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities:
- To effectively manage a communications installation team; providing first‑line support to both technicians and customer base; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion.
- To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance - identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining.
- To ensure the delivery of cost effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner - in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy.
- Provide a customer focused, regionally aware unit concentrating on field excellence and industry obligation.
Scope And Scale:
- Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings.
- Responsible for ensuring all Health & Safety procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation.
- Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer.
- Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation/customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care.
You will have the following qualifications and be able to prove experience and competence:
- Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline.
- Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly Group Health & Safety policy.
- Previous management/leadership experience, with proven people management skills.
- Approachable, understanding and able to communicate at all levels in a concise and professional manner.
- A team player, with the ability to take risk and responsibility for individual and team actions.
- Able to understand industry direction, and meet targets associated with cost‑efficiency, time scales and customer/client expectation.
- Must possess the ability to drive change, and a positive attitude in any circumstance.
- An enthusiastic, positive and proactive decision maker.
- 12 months driving experience on a full UK driving licence.
What’s on offer for successful candidates?
- Competitive PAYE Salary.
- 28 days paid annual holiday.
- Personal Accident Insurance.
- Company Pension scheme.
- Cycle to work scheme.
- Excellent career progression opportunities.
If you believe that you are the right fit, have the skills and expertise to add to our existing team and are looking to join a Company where progression is a core value, please apply and ensure you upload a copy of your CV.
About Kelly Group:
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi‑functional solutions – connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one‑stop solution’ to meet the needs of our clients and delight their customers. As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment. The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships. If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.
Field Manager employer: Kelly Group
Kelly Group is an excellent employer for Field Engineers in Greater London, offering a dynamic work environment where technical skills are honed and valued. With a strong commitment to employee growth, the company provides ongoing professional development opportunities, competitive salaries, and essential benefits like a company vehicle, ensuring that team members can thrive both personally and professionally while contributing to vital network services.
StudySmarter Expert Advice🤫
We think this is how you could land Field Manager
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Kelly Group and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Kelly Group.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Field Manager
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Kelly Group.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Kelly Group.
How to prepare for a job interview at Kelly Group
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
