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- Tasks: Coordinate and optimise daily tasks for Field Engineers to enhance customer service delivery.
- Company: Join Kelly Group, a leading telecommunications service provider with over 35 years of experience.
- Benefits: Enjoy competitive salary, 20 days holiday, pension scheme, and career progression opportunities.
- Why this job: Be part of a supportive team culture focused on safety, training, and excellence in service.
- Qualifications: Strong communication skills, self-motivated, customer-focused, and proficient in Microsoft Office.
- Other info: Experience in a similar role is advantageous; flexibility in working hours is required.
The predicted salary is between 28800 - 43200 £ per year.
Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for Dispatch Coordinators to optimise the working day of the Field Engineers to achieve the daily delivery of customer service in line with the agreed SLA’s and by maximising the efficiency of the service delivery, ensure they are achieved in a safe, efficient and customer focused manner.
Responsibilities
- Support the field teams achieving installations in line with the SLA’s through effective planning & scheduling.
- Ensure compliance to standards and processes through regular debrief process with field service engineers.
- Organise engineer’s activities to ensure the assignment, issue and ongoing monitoring of work occurs as efficiently as possible.
- Monitor and move work between operatives to achieve maximum optimisation.
- Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for.
- Avoid potential work failures by liaison with client customers
- Develop effective relationships with Area Managers ensuring an effective service to both internal and external customers.
- Answer and action any queries or requests received from the client.
- To ensure the accurate completion of all documentation required to report field service performance. Provide relevant reports as requested.
- Ensure all jobs are accounted for and closed by the end of the day
- Updating and housekeeping of an internet based client system
- Promote H&S standards ensuring compliance with statutory and company requirements.
You will have the following qualifications and be able to prove experience and competence:
- Strong communication skills, both written & oral.
- Ability to plan own time effectively with self-motivation and to work on own initiative, prioritising workloads.
- Able to demonstrate process driven outcomes.
- Able to demonstrate a strong customer service focus, setting the expectations for the team.
- Numerate and literate, ability to interpret data and report outputs and actions accurately.
- Strong interpersonal skills, ability to build effective working relationships.
- Ability to work as a team member, promote team spirit and share ideas.
- Good organisation and time management skills.
- The ability to work without supervision.
- The ability to remain calm under pressure and maintain high standards at all times.
- Understanding of Microsoft office i.e. Excel, Word etc.
- The ability to multitask, to a high standard with exceptional attention to detail
- Flexible with working hours
- Experience working in a similar role would be advantageous
What’s on offer for successful candidates?
- Competitive PAYE Salary
- 20 days’ holiday plus statutory bank holidays
- Company Pension scheme
- Cycle to work scheme
- Excellent career progression opportunities
About Kelly Group
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions – connecting people globally.
Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.
As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.
If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply. #J-18808-Ljbffr
Dispatch Coordinators employer: Kelly Group
Contact Detail:
Kelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Coordinators
✨Tip Number 1
Familiarise yourself with the specific SLAs and customer service standards that Kelly Group adheres to. Understanding these will help you demonstrate your alignment with their operational goals during any discussions.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've effectively planned and scheduled tasks in previous roles. This will highlight your ability to optimise workflows, which is crucial for a Dispatch Coordinator.
✨Tip Number 3
Build a solid understanding of the tools and software used in dispatch coordination, particularly any internet-based client systems. Being able to discuss your familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in maintaining communication with field teams. Highlighting your ability to manage relationships and resolve issues quickly will demonstrate your strong customer service focus, which is essential for this role.
We think you need these skills to ace Dispatch Coordinators
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Dispatch Coordinator. Emphasise your strong communication skills, ability to plan effectively, and customer service focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background makes you a great fit. Mention specific examples of how you've optimised processes or improved customer service in previous roles.
Highlight Relevant Experience: In your application, clearly outline any previous experience in similar roles. Discuss your ability to manage time effectively, work under pressure, and maintain high standards, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Dispatch Coordinator.
How to prepare for a job interview at Kelly Group
✨Showcase Your Communication Skills
As a Dispatch Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate effectively, both verbally and in writing. You might want to share examples of how you've successfully liaised with teams or clients in the past.
✨Demonstrate Your Planning Abilities
Since the role involves planning and scheduling, come ready to discuss your experience in these areas. Think of specific instances where you optimised workflows or managed multiple tasks efficiently, and be ready to explain your thought process.
✨Highlight Your Customer Service Focus
The job requires a strong customer service orientation. Prepare to talk about how you've handled customer queries or issues in previous roles. Share any strategies you've used to ensure customer satisfaction and how you maintain high standards under pressure.
✨Familiarise Yourself with Relevant Tools
Understanding Microsoft Office, especially Excel and Word, is essential for this position. Brush up on your skills and be ready to discuss how you've used these tools in your previous roles to manage data or create reports.
