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- Tasks: Coordinate and optimise daily activities for field engineers to enhance customer service.
- Company: Join Kelly Group, a leading provider in telecommunications with over 35 years of experience.
- Benefits: Enjoy competitive salary, 20 days holiday, pension scheme, and career progression opportunities.
- Why this job: Be part of a supportive team culture focused on safety, training, and excellence.
- Qualifications: Strong communication skills, self-motivated, customer-focused, and proficient in Microsoft Office.
- Other info: Experience in a similar role is a plus; flexibility in working hours is required.
The predicted salary is between 28800 - 43200 £ per year.
Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for Dispatch Coordinators to optimise the working day of the Field Engineers to achieve the daily delivery of customer service in line with the agreed SLA’s and by maximising the efficiency of the service delivery, ensure they are achieved in a safe, efficient and customer focused manner.
Responsibilities
- Support the field teams achieving installations in line with the SLA’s through effective planning & scheduling.
- Ensure compliance to standards and processes through regular debrief process with field service engineers.
- Organise engineer’s activities to ensure the assignment, issue and ongoing monitoring of work occurs as efficiently as possible.
- Monitor and move work between operatives to achieve maximum optimisation.
- Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for.
- Avoid potential work failures by liaison with client customers
- Develop effective relationships with Area Managers ensuring an effective service to both internal and external customers.
- Answer and action any queries or requests received from the client.
- To ensure the accurate completion of all documentation required to report field service performance. Provide relevant reports as requested.
- Ensure all jobs are accounted for and closed by the end of the day
- Updating and housekeeping of an internet based client system
- Promote H&S standards ensuring compliance with statutory and company requirements.
You will have the following qualifications and be able to prove experience and competence:
- Strong communication skills, both written & oral.
- Ability to plan own time effectively with self-motivation and to work on own initiative, prioritising workloads.
- Able to demonstrate process driven outcomes.
- Able to demonstrate a strong customer service focus, setting the expectations for the team.
- Numerate and literate, ability to interpret data and report outputs and actions accurately.
- Strong interpersonal skills, ability to build effective working relationships.
- Ability to work as a team member, promote team spirit and share ideas.
- Good organisation and time management skills.
- The ability to work without supervision.
- The ability to remain calm under pressure and maintain high standards at all times.
- Understanding of Microsoft office i.e. Excel, Word etc.
- The ability to multitask, to a high standard with exceptional attention to detail
- Flexible with working hours
- Experience working in a similar role would be advantageous
What’s on offer for successful candidates?
- Competitive PAYE Salary
- 20 days’ holiday plus statutory bank holidays
- Company Pension scheme
- Cycle to work scheme
- Excellent career progression opportunities
About Kelly Group
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions – connecting people globally.
Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.
As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.
If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply. #J-18808-Ljbffr
Dispatch Coordinators employer: Kelly Group
Contact Detail:
Kelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Coordinators
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as Microsoft Excel and any internet-based client systems. Being able to demonstrate your proficiency in these areas during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in planning and scheduling, especially in a fast-paced environment. Prepare examples of how you've successfully managed workloads and optimised processes in previous roles to showcase your ability to meet SLAs effectively.
✨Tip Number 3
Build on your communication skills by preparing to discuss how you've maintained effective relationships with team members and clients in the past. Be ready to share specific instances where your interpersonal skills led to successful outcomes.
✨Tip Number 4
Demonstrate your customer service focus by thinking of examples where you've gone above and beyond to ensure client satisfaction. This will show that you understand the importance of delivering excellent service, which is crucial for the Dispatch Coordinator role.
We think you need these skills to ace Dispatch Coordinators
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Dispatch Coordinator. Emphasise your strong communication skills, ability to plan effectively, and customer service focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples from your past experiences that demonstrate your ability to optimise service delivery and maintain high standards under pressure.
Highlight Relevant Skills: In your application, clearly outline your organisational and time management skills. Discuss your proficiency in Microsoft Office, particularly Excel and Word, as these are essential for the role.
Showcase Teamwork and Relationship Building: Provide examples of how you have successfully built relationships with colleagues or clients in previous roles. This will demonstrate your interpersonal skills and ability to work effectively within a team, which is crucial for this position.
How to prepare for a job interview at Kelly Group
✨Showcase Your Communication Skills
As a Dispatch Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate effectively, both verbally and in writing. Use examples from your past experiences where you successfully liaised with teams or clients.
✨Demonstrate Your Planning Abilities
Highlight your experience in planning and scheduling. Discuss specific instances where you optimised workflows or managed multiple tasks efficiently. This will show that you can handle the responsibilities of the role effectively.
✨Emphasise Customer Service Focus
Since the role requires a strong customer service focus, be ready to share examples of how you've gone above and beyond for customers in previous roles. This will illustrate your commitment to maintaining high standards of service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Prepare for scenarios where you might need to manage failed installations or unexpected changes in schedules, and think about how you would handle these situations.
