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For Companies At a Glance
- Tasks: Lead a team of installation technicians in the telecommunications sector and ensure top-notch service delivery.
- Company: Join Kelly Group, a leading telecommunications contractor with over 35 years of experience.
- Benefits: Enjoy a competitive salary, 20 days holiday, pension scheme, and a fully maintained company vehicle.
- Why this job: Make a real impact by managing a dynamic team and delivering exceptional customer satisfaction.
- Qualifications: Proven management experience and strong communication skills are essential.
- Other info: Great career progression opportunities in a supportive and inclusive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for an experienced Area Manager to join our expanding team.
The successful candidate will be working on our CityFibre contract and will be responsible for reporting directly into the Senior Operations Manager, managing the installation contract.
In Your Role You Will Be Responsible For
- To manage a team of installation technicians in the telecommunications business, in accordance with agreed business plans.
- To effectively manage a communications installation team; providing first-line support to both technicians and customer base; ensuring work is completed in a timely and professional manner – exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion.
- To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance – identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining.
- To ensure the delivery of cost effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner – in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy.
- Provide a customer focussed, regionally aware unit concentrating on field excellence and industry obligation.
- Responsible for company fleet, plant, equipment and tooling through daily / weekly / monthly inspections, and the documentation of the aforementioned.
- Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings.
- Responsible for ensuring all Health & Safety procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation.
- Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer.
- Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation / customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care.
- Responsible for all field related activities pertaining to distribution of products and cabling from client network to customer premises, focussed at all times on quality, performance and achievement.
Experience, Qualifications And Desired Attributes
- Can display exceptional working knowledge of client network and installation procedures, or of a similar discipline
- Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly
- Group Health & Safety policy
- Previous management / leadership experience, with proven people management skills.
- Approachable, understanding and able to communicate at all levels in a concise and professional manner
- A team player, with the ability to take risk and responsibility for individual and team actions
- Able to understand industry direction, and meet targets associated with cost-efficiency, time scales and customer / client expectation
- Understanding of self, and ability to motivate both team and individuals in order to ensure productivity, personal and personnel development and customer satisfaction
- Must possess the ability to drive change, and a positive attitude in any circumstance
- An enthusiastic, positive and proactive decision maker
What’s on offer for successful candidates?
- Competitive PAYE Salary
- 20 days’ holiday plus statutory bank holidays
- Company Pension scheme
- Cycle to work scheme
- Fully expensed and maintained company vehicle
- Excellent career progression opportunities
About Kelly Group
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions – connecting people globally.
Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.
As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.
The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.
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Area Manager employer: Kelly Group
Contact Detail:
Kelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecommunications industry and let them know you're on the hunt for an Area Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Kelly Group and their CityFibre contract. Understand their values and how they operate, so you can show off your knowledge and enthusiasm during the interview. Tailor your answers to reflect their focus on customer satisfaction and team development.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've successfully managed teams, resolved conflicts, or exceeded client expectations. This will help you demonstrate your management skills and ability to drive change, which are key for the Area Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Kelly Group family. Good luck!
We think you need these skills to ace Area Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Area Manager role. Highlight your experience in managing teams and any relevant telecommunications knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to our team. Keep it professional but let your personality show through.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. We love to see numbers and results that demonstrate your impact in previous positions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Kelly Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of telecommunications installation procedures and the specific requirements of the CityFibre contract. Familiarise yourself with Kelly Group's values and how they align with your own experience in managing teams.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous management experiences in detail. Think of specific examples where you've successfully motivated a team or resolved conflicts. Highlight your ability to coach and mentor technicians, as this is crucial for the Area Manager role.
✨Demonstrate Customer Focus
Since customer satisfaction is key, come ready with examples of how you've exceeded client expectations in past roles. Discuss how you handle customer complaints and ensure quality service delivery, showing that you can maintain a professional image for both the client and Kelly Group.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Area Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
