At a Glance
- Tasks: Support and optimise daily activities of Field Engineers for timely customer installations.
- Company: Join a supportive, high-performing team in the telecoms industry.
- Benefits: Competitive salary, flexible rota, training, and career development opportunities.
- Other info: Enjoy a dynamic work environment with ongoing support and wellbeing initiatives.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: Telecoms experience preferred; strong communication and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Hub Field Support Co-Ordinator is responsible for supporting and optimising the daily activities of Field Engineers to ensure customer installations are completed on time and in line with agreed Service Level Agreements (SLAs). This role plays a key part in maintaining efficiency, communication, and customer satisfaction while ensuring all work is delivered safely and to company standards.
Key Responsibilities & Skills
- Plan, schedule, and monitor engineer workloads to meet SLAs
- Ensure jobs are completed, reported, and compliant with standards
- Liaise with customers and Area Managers to prevent delays
- Promote Health & Safety and support service delivery
- Strong communication, organisational, and problem-solving skills
- Telecoms experience preferred; works well independently and in a team
- Detail-oriented, proactive, customer-focused, and calm under pressure
Core Competencies: Works collaboratively as part of a high-performing team to achieve shared goals, communicates clearly and confidently both in writing and verbally, and demonstrates initiative by proactively seeing tasks through to completion while understanding the bigger picture.
What We’re Looking For
- Telecoms experience (field or support) desirable
- Detail-oriented and organised
- Flexible for 37.5-hour/week rota (7-day coverage)
- 2 weeks of training provided
Benefits
- Competitive salary
- 2 weeks training + ongoing support
- Career development opportunities
- Flexible 37.5-hour/week rota
- Pension scheme
- Wellbeing support and employee assistance
- Supportive, high-performing team
Hub Controller in Wembley employer: Kelly Energy Training
As a Hub Controller, you will thrive in a dynamic and supportive environment that prioritises employee growth and wellbeing. Our commitment to career development, coupled with a flexible working rota and a competitive salary, ensures that you can achieve a fulfilling work-life balance while contributing to a high-performing team dedicated to customer satisfaction and safety. Join us to be part of a culture that values collaboration, communication, and proactive problem-solving in the fast-paced telecoms industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Controller in Wembley
✨Tip Number 1
Network like a pro! Reach out to current employees in the telecoms field or at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We all know that being calm under pressure is key, so think of examples where you've nailed that!
✨Tip Number 3
Show off your organisational skills! Bring a planner or digital tool to the interview to demonstrate how you manage workloads and schedules effectively. It’s a great way to visually communicate your abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hub Controller in Wembley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in telecoms and field support. We want to see how your skills align with the Hub Controller role, so don’t hold back on showcasing your strengths!
Showcase Your Communication Skills:Since this role involves liaising with customers and Area Managers, it’s crucial to demonstrate your strong communication abilities. Use clear and confident language in your application to reflect how you can effectively convey information.
Highlight Problem-Solving Experience:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in high-pressure situations. This will show us that you’re calm under pressure and proactive in finding solutions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Hub Controller position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Kelly Energy Training
✨Know Your SLAs
Familiarise yourself with Service Level Agreements (SLAs) relevant to the role. Be ready to discuss how you would ensure that installations are completed on time and how you would handle any potential delays.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and Area Managers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially under pressure.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues in a team or independently. Highlight your proactive approach and how it contributed to customer satisfaction or operational efficiency.
✨Emphasise Team Collaboration
This position requires working as part of a high-performing team. Be prepared to discuss how you’ve collaborated with others in previous roles and how you contribute to achieving shared goals.
