At a Glance
- Tasks: Lead a dynamic team in delivering top-notch communications installations and customer support.
- Company: Join Kelly Group, a leader in telecommunications with over 35 years of experience.
- Benefits: Enjoy competitive salary, 28 days holiday, pension scheme, and career progression opportunities.
- Other info: Be part of a supportive culture that values safety, training, and personal growth.
- Why this job: Make a real impact by developing your team and exceeding customer expectations.
- Qualifications: Proven leadership skills and knowledge of network installation procedures required.
The predicted salary is between 30000 - 40000 £ per year.
Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for an experienced Field Manager to join our expanding team working on our Openreach contract.
Responsibilities:
- To effectively manage a communications installation team; providing first-line support to both technicians and customer base; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion.
- To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance - identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining.
- To ensure the delivery of cost effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner - in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy.
- Provide a customer focused, regionally aware unit concentrating on field excellence and industry obligation.
Scope and Scale:
- Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings.
- Responsible for ensuring all Health & Safety procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation.
- Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer.
- Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation/customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care.
You will have the following qualifications and be able to prove experience and competence:
- Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline.
- Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly Group Health & Safety policy.
- Previous management/leadership experience, with proven people management skills.
- Approachable, understanding and able to communicate at all levels in a concise and professional manner.
- A team player, with the ability to take risk and responsibility for individual and team actions.
- Able to understand industry direction, and meet targets associated with cost-efficiency, time scales and customer/client expectation.
- Must possess the ability to drive change, and a positive attitude in any circumstance.
- An enthusiastic, positive and proactive decision maker.
- 12 months driving experience on a full UK driving licence.
What’s on offer for successful candidates?
- Competitive PAYE Salary.
- 28 days paid annual holiday.
- Personal Accident Insurance.
- Company Pension scheme.
- Cycle to work scheme.
- Excellent career progression opportunities.
If you believe that you are the right fit, have the skills and expertise to add to our existing team and are looking to join a Company where progression is a core value, please apply and ensure you upload a copy of your CV.
About Kelly Group:
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.
Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.
As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.
The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.
Field Manager in Oxford employer: Kelly Energy Training
Kelly Group is an exceptional employer that prioritises the growth and well-being of its employees, offering competitive salaries, 28 days of paid annual holiday, and a robust pension scheme. With a strong focus on career progression and a supportive work culture, employees are encouraged to develop their skills through training and mentorship, all while working in a dynamic environment that values safety and teamwork. Join us in making a meaningful impact in the telecommunications industry, where your contributions will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Field Manager in Oxford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Field Manager in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Manager role. Highlight your experience in managing teams and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've exceeded expectations in previous roles. This helps us see the impact you've made and how you can do the same with us.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, just like we aim for with our customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kelly Energy Training
✨Know Your Stuff
Make sure you brush up on your knowledge of communications installation procedures and the specific requirements of the Kelly Group. Familiarise yourself with their Standard Operating Procedures and Health & Safety policies, as this will show that you're serious about the role and understand the industry.
✨Showcase Your Leadership Skills
As a Field Manager, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led teams in the past, focusing on performance management, coaching, and resolving conflicts. Be ready to discuss how you motivate your team and ensure high-quality work.
✨Customer Focus is Key
Highlight your commitment to customer satisfaction during the interview. Share specific instances where you've gone above and beyond to exceed client expectations. This will resonate well with the Kelly Group's emphasis on delivering outstanding customer care.
✨Be Prepared for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle field issues. Think about potential challenges you might encounter in the role and how you would address them. This will demonstrate your proactive approach and readiness to drive change.
