At a Glance
- Tasks: Coordinate field engineers to optimise service delivery and enhance customer satisfaction.
- Company: Join Kelly Group, a leader in efficient service solutions.
- Benefits: Competitive salary, 20 days holiday, pension scheme, and career progression.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact by ensuring smooth operations and excellent customer service.
- Qualifications: Strong communication, planning skills, and a customer-focused mindset required.
The predicted salary is between 25000 - 30000 £ per year.
Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for Dispatch Coordinators to optimise the working day of the Field Engineers to achieve the daily delivery of customer service in line with the agreed SLA’s and by maximising the efficiency of the service delivery, ensuring they are achieved in a safe, efficient and customer focused manner.
Responsibilities:
- Support the field teams achieving installations in line with the SLA’s through effective planning & scheduling.
- Ensure compliance to standards and processes through regular debrief process with field service engineers.
- Organise engineer’s activities to ensure the assignment, issue and ongoing monitoring of work occurs as efficiently as possible.
- Monitor and move work between operatives to achieve maximum optimisation.
- Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for.
- Avoid potential work failures by liaison with client customers.
- Develop effective relationships with Area Managers ensuring an effective service to both internal and external customers.
- Answer and action any queries or requests received from the client.
- Ensure the accurate completion of all documentation required to report field service performance.
- Provide relevant reports as requested.
- Ensure all jobs are accounted for and closed by the end of the day.
- Updating and housekeeping of an internet based client system.
- Promote H&S standards ensuring compliance with statutory and company requirements.
Qualifications:
- Strong communication skills, both written & oral.
- Ability to plan own time effectively with self-motivation and to work on own initiative, prioritising workloads.
- Able to demonstrate process driven outcomes.
- Able to demonstrate a strong customer service focus, setting the expectations for the team.
- Numerate and literate, ability to interpret data and report outputs and actions accurately.
- Strong interpersonal skills, ability to build effective working relationships.
- Ability to work as a team member, promote team spirit and share ideas.
- Good organisation and time management skills.
- The ability to work without supervision.
- The ability to remain calm under pressure and maintain high standards at all times.
- Understanding of Microsoft Office i.e. Excel, Word etc.
- The ability to multitask, to a high standard with exceptional attention to detail.
- Flexible with working hours.
- Experience working in a similar role would be advantageous.
What’s on offer for successful candidates?
- Competitive PAYE Salary.
- 20 days’ holiday plus statutory bank holidays.
- Company Pension scheme.
- Cycle to work scheme.
- Excellent career progression opportunities.
Dispatch Coordinators in Leeds employer: Kelly Energy Training
At Kelly Group, we pride ourselves on being an exceptional employer, offering Dispatch Coordinators a dynamic work environment that prioritises efficiency and customer satisfaction. Our commitment to employee growth is evident through excellent career progression opportunities, alongside a competitive salary and benefits such as a company pension scheme and a cycle to work initiative. Join us in a culture that values strong communication, teamwork, and a focus on health and safety, all while making a meaningful impact in the field service industry.
StudySmarter Expert Advice🤫
We think this is how you could land Dispatch Coordinators in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you nail those tricky questions. Focus on showcasing your strong communication skills and customer service focus, just like the Dispatch Coordinator role requires.
✨Tip Number 3
Stay organised! Keep track of your applications and follow up on them. A little persistence goes a long way, especially when it comes to showing your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Dispatch Coordinators in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dispatch Coordinator role. Highlight your experience in planning, scheduling, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've optimised processes or improved customer service in previous jobs.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We love attention to detail!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kelly Energy Training
✨Know Your Stuff
Before the interview, make sure you understand the role of a Dispatch Coordinator inside out. Familiarise yourself with the key responsibilities like planning, scheduling, and maintaining communication with field engineers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you resolved issues or built relationships with team members or clients. Practising these examples will help you articulate your skills during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. You might be asked about specific tools or methods you use to stay organised. Consider sharing a scenario where your organisational skills led to a successful outcome, especially in a high-pressure situation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team dynamics, how success is measured for Dispatch Coordinators, or what challenges the team currently faces. This not only gives you valuable information but also demonstrates your proactive attitude.
