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For Companies At a Glance
- Tasks: Manage orders and provide top-notch customer service in a vibrant team.
- Company: Join Kellanova, a leading snacks powerhouse with iconic brands like Pringles and Pop-Tarts.
- Benefits: Enjoy hybrid work options, comprehensive benefits, and a supportive culture.
- Why this job: Be part of a dynamic team focused on continuous improvement and exceptional service.
- Qualifications: Strong communication skills, data analysis ability, and basic computer skills required.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service and looking for a dynamic role in a vibrant team? Kellanova is seeking a Customer Service Associate on a 12-month fixed tern contract to join our team in Media City, Manchester. Reporting to the Senior Customer Service Associate, you will be part of a team of ten, responsible for providing consistent and proactive order management and exceptional customer service support to both external customers and internal sales account teams. Your role will involve managing day-to-day order processes, identifying and resolving logistics issues, and driving continuous improvement initiatives to enhance service efficiency and reduce costs.
This hybrid role, which includes working one weekend in six and occasional bank holidays, is perfect for someone who thrives in a fast-paced environment.
A Taste of What You’ll Be Doing
- Order Management & Customer Service: Provide proactive, timely, and professional day-to-day order management while partnering with internal and external customers to deliver exceptional service.
- Issue Resolution: Identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfilment, and transportation issues.
- Continuous Improvement: Identify and drive continuous improvement opportunities to enhance service, drive efficiencies, and decrease costs.
- Proactive Checks: Execute proactive checks to ensure accurate and timely ordering of de-lists, NPD, special packs, and new listings.
- Communication: Deliver timely communication to customers regarding projected service levels, delivery delays, product shortages, and alternative delivery slots or product substitutions.
- Coordination: Work effectively with upstream and downstream functions and third-party service providers to ensure accuracy and timeliness of order processing.
We’re Looking for Someone With
- Strong customer service orientation with excellent communication and interpersonal skills.
- Ability to analyse data, identify trends, and perform root cause analyses.
- Proactive problem-solving skills and a continuous improvement mindset.
- Ability to work collaboratively with cross-functional teams and external partners.
- Basic computer skills including MS Office 365.
What’s Next
After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back to you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.
Need assistance throughout the application or hiring process? EmailEuropean.recruitment@kellanova.com
If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.
Get to Know Us
At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.
Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.
Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.
Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close within the first half of 2025 (subject to Kellanova shareowner approval and other customary closing conditions, including regulatory approvals). The companies remain separate until closing.
You can learn more at www.futureofsnacking.com, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.
What does it take to be the best? Someone like you.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit ourwebsitehere .
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Customer Supply Chain & Data Insights Associate employer: Kellogg
Contact Detail:
Kellogg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain & Data Insights Associate
✨Tip Number 1
Familiarise yourself with Kellanova's product range and customer service philosophy. Understanding their iconic brands like Pringles and Cheez-It will help you demonstrate your passion for the company during interviews.
✨Tip Number 2
Brush up on your data analysis skills, as the role requires identifying trends and performing root cause analyses. Consider using examples from past experiences where you've successfully resolved issues through data insights.
✨Tip Number 3
Prepare to discuss your proactive problem-solving approach. Think of specific instances where you've improved processes or resolved customer issues, as this aligns with the continuous improvement mindset they value.
✨Tip Number 4
Showcase your communication skills by preparing to articulate how you would handle customer inquiries and logistics challenges. Being able to convey complex information clearly is crucial in this role.
We think you need these skills to ace Customer Supply Chain & Data Insights Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order management. Use keywords from the job description, such as 'proactive problem-solving' and 'continuous improvement', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to analyse data. Mention specific examples of how you've resolved logistics issues or improved processes in previous roles.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your interpersonal skills. Discuss experiences where you effectively communicated with customers or collaborated with teams.
Showcase Problem-Solving Abilities: In your application, include instances where you've identified trends or performed root cause analyses. This will show Kellanova that you have the proactive mindset they are looking for in a candidate.
How to prepare for a job interview at Kellogg
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've delivered exceptional service in the past. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Demonstrate Problem-Solving Abilities
The job requires proactive problem-solving skills. Prepare to discuss instances where you've identified issues, performed root cause analyses, and implemented effective solutions. This will show your analytical mindset and continuous improvement approach.
✨Familiarise Yourself with Order Management Processes
Understanding order management is crucial for this position. Brush up on relevant terminology and processes, and be ready to discuss how you would manage day-to-day orders and logistics challenges effectively.
✨Communicate Clearly and Effectively
Strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Be prepared to explain how you would keep customers informed about service levels, delivery delays, and other important updates.
