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For Companies At a Glance
- Tasks: Join a vibrant team to manage orders and deliver exceptional customer service.
- Company: Kellanova is a leading snacks powerhouse with iconic brands like Pringles and Cheez-It.
- Benefits: Enjoy hybrid work, comprehensive benefits, and a supportive culture focused on equity and inclusion.
- Why this job: Be part of a dynamic environment that values boldness and continuous improvement.
- Qualifications: Strong communication skills, problem-solving mindset, and basic computer skills required.
- Other info: This is a 12-month fixed-term contract with occasional weekend shifts.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service and looking for a dynamic role in a vibrant team? Kellanova is seeking a Customer Service Associate on a 12-month fixed term contract to join our team in Media City, Manchester. Reporting to the Senior Customer Service Associate, you will be part of a team of ten, responsible for providing consistent and proactive order management and exceptional customer service support to both external customers and internal sales account teams. Your role will involve managing day-to-day order processes, identifying and resolving logistics issues, and driving continuous improvement initiatives to enhance service efficiency and reduce costs. This hybrid role, which includes working one weekend in six and occasional bank holidays, is perfect for someone who thrives in a fast-paced environment.
A Taste of What You’ll Be Doing
- Order Management & Customer Service: Provide proactive, timely, and professional day-to-day order management while partnering with internal and external customers to deliver exceptional service.
- Issue Resolution: Identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfilment, and transportation issues.
- Continuous Improvement: Identify and drive continuous improvement opportunities to enhance service, drive efficiencies, and decrease costs.
- Proactive Checks: Execute proactive checks to ensure accurate and timely ordering of de-lists, NPD, special packs, and new listings.
- Communication: Deliver timely communication to customers regarding projected service levels, delivery delays, product shortages, and alternative delivery slots or product substitutions.
- Coordination: Work effectively with upstream and downstream functions and third-party service providers to ensure accuracy and timeliness of order processing.
We’re Looking for Someone With
- Strong customer service orientation with excellent communication and interpersonal skills.
- Ability to analyse data, identify trends, and perform root cause analyses.
- Proactive problem-solving skills and a continuous improvement mindset.
- Ability to work collaboratively with cross-functional teams and external partners.
- Basic computer skills including MS Office 365.
What’s Next
After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back to you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.
Need assistance throughout the application or hiring process? Email European.recruitment@kellanova.com
If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small.
Get to Know Us
At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.
Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.
Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Customer Service Associate employer: Kellogg
Contact Detail:
Kellogg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with Kellanova's brands and products. Understanding their portfolio, like Pringles and Cheez-It, will help you connect better with customers and demonstrate your enthusiasm for the role during interviews.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves identifying trends and resolving logistics issues, think of examples from your past experiences where you've successfully tackled similar challenges.
✨Tip Number 3
Practice your communication skills. As you'll be delivering timely updates to customers, being able to convey information clearly and professionally is key. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Show your commitment to continuous improvement. Prepare to discuss how you've contributed to efficiency or cost-saving initiatives in previous roles, as this aligns perfectly with Kellanova's focus on driving improvements.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order management. Use keywords from the job description, such as 'proactive problem-solving' and 'communication skills', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved issues or improved processes in previous roles, aligning with Kellanova's focus on continuous improvement.
Highlight Relevant Skills: In your application, emphasise your ability to analyse data and identify trends, as well as your basic computer skills, particularly with MS Office 365. These are crucial for the Customer Service Associate position.
Show Enthusiasm for the Company: Research Kellanova and express your enthusiasm for their vision and culture in your application. Mention their commitment to equity, diversity, and inclusion, and how you align with these values.
How to prepare for a job interview at Kellogg
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Prepare for Problem-Solving Questions
Since the role involves identifying and resolving logistics issues, be ready to discuss how you've tackled similar challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you ensure clear and timely communication with customers and team members. You might want to share an example of a time when your communication skills made a difference in a situation.
✨Demonstrate Your Teamwork Abilities
This position requires collaboration with cross-functional teams. Think of instances where you successfully worked with others to achieve a common goal. Emphasising your ability to work well in a team will show that you're a good fit for their vibrant environment.
