At a Glance
- Tasks: Lead park operations, ensuring exceptional guest experiences and smooth team collaboration.
- Company: Blue Sky Leisure, dedicated to connecting people with nature.
- Benefits: 28 days holiday, staff discounts, free parking, and health club access.
- Other info: Full training provided, including First Aid and Fire Warden certification.
- Why this job: Join a dynamic team in a stunning natural setting and make a real difference.
- Qualifications: Strong communication skills and a proactive, friendly attitude.
The predicted salary is between 25000 - 30000 £ per year.
At Blue Sky Leisure, we are all about inspiring connection with nature — and we are looking for a Duty Manager to help us create exceptional experiences for our guests, owners and team. This is a varied, hands-on role where no two days are the same. As Duty Manager, you will play a key role in keeping our parks running smoothly, safely and efficiently, while delivering outstanding service at every moment.
The Role
- Be responsible for the overall day-to-day operation of the park during your shift
- Act as the first point of contact for guest enquiries, requests and feedback
- Respond quickly and professionally to any issues or incidents
- Support all departments across the park — from reception to maintenance and countryside
- Ensure high standards of cleanliness, presentation and service across all facilities
- Carry out regular checks across departments, amenities and outdoor areas
- Take the lead in emergency situations, including first aid and fire safety
- Work closely with the Parks Management Team to maintain smooth operations
This is a highly visible and varied role ideal for someone who enjoys problem-solving, working outdoors and being part of a close-knit team.
About You
We are looking for someone who thrives in a fast-paced environment and is passionate about delivering great guest experiences. You will:
- Be friendly, approachable and confident communicating with guests and colleagues
- Be proactive, organised and able to prioritise effectively
- Have a flexible, hands‑on approach to work
- Be a team player who builds strong relationships across departments
- Remain calm under pressure and confident handling challenges
- Have a “can-do” attitude and a passion for great service
Experience in a customer-facing or operational role is beneficial, but not essential — we are more interested in your attitude and approach.
Skills & Experience
- Strong communication and interpersonal skills
- Good organisation and time management
- Problem‑solving ability and attention to detail
- Flexibility to work across different tasks and environments
- Basic maintenance or practical skills
- Experience in a guest-facing or hospitality role
- Health & Safety training (e.g. COSHH, Manual Handling)
Full training will be provided, including First Aid and Fire Warden certification.
Working Hours
- Open to full-time or part-time applications
- Full-time equivalent: 37.5 hours per week (annualised hours)
- Flexible working patterns, including weekends, evenings and bank holidays
Along with working in a unique setting with amongst 300 acres of woodland and rare open heathland in an Area of Outstanding Natural Beauty in a friendly and supportive environment, we are also proud to be able to offer you a number of key benefits including:
Core Benefits
- 28 days holiday (including Bank Holidays)
- Free on-site parking
- Uniform provided
- Staff Discounts on Park
- Free use of the Health & Fitness Club
Duty Manager employer: Kelling Heath Holiday Park Limited
At Blue Sky Leisure, we pride ourselves on fostering a vibrant work culture that encourages connection with nature and exceptional guest experiences. As a Duty Manager, you will enjoy a supportive environment with opportunities for personal growth, flexible working patterns, and a range of benefits including 28 days holiday, staff discounts, and free access to our Health & Fitness Club, all set within the stunning backdrop of Norfolk's natural beauty.
Contact Details:
Kelling Heath Holiday Park Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kelling Heath Holiday Park Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kelling Heath Holiday Park Limited
Don't be shy about reaching out to Kelling Heath Holiday Park Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kelling Heath Holiday Park Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kelling Heath Holiday Park Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
