Senior LOLER & Maintenance Controller

Job Function: Ensuring that all vehicles maintain valid MOT, PMI, and Service certifications. Supervising the Maintenance team through regular one-to-one meetings, performance reviews, quality assessments, coaching, and mentoring. Addressing escalations as necessary.

Reporting to: Service Manager

Liaising with: Operations team, Customer Operations Desk, Head Office staff, Customers, External Engineers & Suppliers, Service Manager

Responsibilities:

• Ensuring MOT, services and PMI's are kept compliant
• Be a point of escalation
• Arranging follow-up work as required from inspection.
• Communicating with customers and giving regular progress updates on vehicle status.
• Filing certificates & setting reminders for next inspection.
• Producing compliance reports.
• Handling sensitive information in a confidential manner.
• Interact closely with other departments, in particular, finance, workshop and sales.
• Provide a high level of accuracy and detail on all records created within Syrinx.
• Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
• Ensure that the company's health and safety policy and procedures are adhered to.
• Authorising time sheets for all staff in the Maintenance team
• Keeping all engineer's CAP cards up to date and collating the documents.
• Conduct Monthly 121's and any reviews needed.
• Carry out Quality checks on work carried out by employees.
• Performance management
• Any other ad-hoc duties.

Requirements:

• Excellent written and verbal communication skills
• Organised and keen eye for detail.
• Excellent time and task management.
• Solid knowledge of Microsoft Office TM
• At least 2 years' experience in a similar role.
• Strong organizational and planning skills.
• Excellent multitasking and teamwork skills.
• Happy to work within a team environment but has the ability to work alone when required.

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