Kelling Group in Normanton is seeking a Group Customer Experience Manager to be the voice of the customer across the Group. You will capture feedback, drive changes, and oversee customer metrics to improve the customer journey.
Reporting to the Director of Customer Experience, you will lead a small team, manage monthly CX calls, and collaborate across departments to embed effective improvements, ensuring a customer-centric culture throughout the organisation.
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Group Customer Experience Lead (Insights & Change) employer: Kelling Group
Welfare Hire is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With generous benefits such as 25 days of holiday, a comprehensive healthcare plan, and opportunities for professional growth, employees can thrive in their roles while enjoying a healthy work-life balance. Located within the Kelling Group, we foster a collaborative environment where your contributions are valued, making it a rewarding place to build your career as a Paint Sprayer.
