At a Glance
- Tasks: Oversee the Hire Desk, train staff, and manage daily operations.
- Company: Join a supportive team in a dynamic hire industry.
- Benefits: Competitive salary, bonuses, pension, health programme, and discounts.
- Other info: Great opportunities for growth in a collaborative environment.
- Why this job: Take your career to the next level while making a real impact.
- Qualifications: 2+ years of hire experience and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Job Function
Overseeing and contributing the day-to-day running of the Hire Desk reporting to the Hire Desk Manager.
The Senior Hire Desk Controller will be responsible for the training and development of new and existing staff regarding hire desk processes and procedures whilst offering guidance and support alongside liaising with the Senior Service Controller.
Reporting to
Hire Desk Manager
Liaising with
Fleet & Transport, Operations, Customers, Sales, Subcontractors, Depot & Head Office Staff.
The ideal candidate will have previous experience in a similar role coupled with excellent communication and organisational skills and looking to make the next step on their career journey.
Responsibilities
- Monitor & support the day to day running of the Hire Desk team
- Coach/guide the Controllers and ensure all are appropriately trained
- Recruit and ensure a Best Welcome for new controllers
- Carry out managerial tasks such as 1-2-1, return to work, probation reviews etc., holiday and timesheet approval, in line with company guidelines and standards.
- rollout and maintain FAST, KPIs, BEST WELCOME and any new company procedures.
- Helping the Hire Desk function to build great working relationships internally and externally and learn in depth product knowledge to support Welfare Hire customers
- Maintain awareness and drive performance in relation to the Hire & Sales KPI’s to ensure high levels of performance, accurate administration of contracts along with reviewing and actioning where necessary with the guidance of the Operations Desk Manager
- Working to deadlines and the ability to prioritise and manage changing workflows.
- Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant customer requirement and process.
- Management of enquiry pipeline and the follow up including inbox management, open quotation process and lost hire recording and analysis.
- Help to ensure correct staffing levels are appropriate to the volume of work, also maintain and safeguard the correct balance of productivity.
- Compile and provide weekly reports for the Hire Desk Manager
- Training new members of staff on the correct processes and procedures, being on hand for any first line queries from the team before relaying to the Hire Desk Manager
- Follow company’s Employee handbook policies and procedures.
- Any other ad-hoc duties.
Requirements
- At least 2 years of Hire experience
- Strategic planning abilities
- Highly organised self-starter
- Excellent self-organisation and attention to detail
- Excellent team player
- Strong IT skills (knowledge in Microsoft Office packages)
- Ability to remain calm under pressure
- Competitive salary and bonus scheme
- Company pension and life insurance
- Health and wellbeing programme
- Employee and store discounts
- Additional leave and sick pay
- Free on-site parking
- Supportive team culture with opportunities for growth
- #J-18808-Ljbffr
Senior Hire Controller employer: Kelling Group Limited
At Kelling Group’s Access Hire team, we pride ourselves on being a leading employer in the equipment hire industry, offering a vibrant work culture that fosters personal and professional growth. With ample opportunities for training and career progression, alongside benefits like extra leave for birthdays and a supportive team environment, we ensure our employees feel valued and motivated. Join us in Normanton, where you can be part of an exciting journey in a fast-growing company that prioritises innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hire Controller
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Kelling Group Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Kelling Group Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Kelling Group Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Hire Controller
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Kelling Group Limited:This is your chance to really connect with the team at Kelling Group Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Kelling Group Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Kelling Group Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Kelling Group Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Kelling Group Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
