At a Glance
- Tasks: Ensure smooth operations in technical and breakdown functions while coaching your team.
- Company: Join Kelling Group’s Access Hire team, the UK's leading hirer of MEWPs.
- Benefits: Enjoy extra leave, life insurance, employee discounts, and a supportive team environment.
- Other info: Dynamic work environment with opportunities for career progression and personal development.
- Why this job: Be part of a fast-growing team and make a real impact on operations.
- Qualifications: Technical knowledge, problem-solving skills, and ability to coach a team.
The predicted salary is between 30000 - 40000 £ per year.
- Senior Breakdown Controller (AHN) 6 Month Secondment
- 6 Month Secondment
About us
Welcome to Kelling Group’s Access Hire team – the UK’s leading hirer of MEWPs and specialist vehicles!
We’ve grown massively in recent years, with over 1,000 extra vehicles now on the road and more being hired every day.
That growth has opened up plenty of opportunities for career progression, training, and personal development – from customer service and workshop experience to leadership training for those who want to climb the ranks.
Based in Normanton , we supply equipment all over the UK (and now into Northern Ireland!), from vehicle-mounted cherry pickers to clients in Power, Telecommunications, Local Authorities, Utilities , and other infrastructure sectors.
We specialise in modern 3.5t–7t and 4×4 vehicles from Versalift and CPL , so you’ll be at the heart of some exciting operations every day!
Job Function
To ensure the smooth, efficient, and cost-effective running of the Technical and Breakdown function.
Reporting to
Technical & Breakdowns Manager
Liaising with
Depot Managers, Field Service Engineers, Customers, 3 rd Party Garages etc.
The ideal candidate will be able to train, coach and support the team with technical and breakdown knowledge.
They will be excellent at problem solving and will proactively identify areas for improvement, ensuring relevant action plans are put into place.
Responsibilities
- Support the Technical and Breakdown team with their knowledge and help them effectively take breakdown calls.
- Coach the team and show them how to provide solutions by liaising with the relevant suppliers/engineering support for all equipment.
- Ensure best practices are shared across the team.
- Be the conduit for innovation and process improvements for the team.
- Assist with day-to-day enquiries coming through the team.
- Logging and creation of jobs on Syrinx.
- Allocation of Van and hoist breakdowns to garages and engineers.
- Ensure vehicle downtime is kept to an absolute minimum.
- Ensure all records are maintained on Syrinx.
- Produce various reports based on breakdowns as and when required.
- Provide a high level of accuracy and detail on all records created within Syrinx.
- Follow company’s Employee handbook policies and procedures.
- Any other duties requested by your manager.
Requirements
- Technical knowledge to be able to assist with hoist and van breakdowns.
- Ability to train and coach a team of people with technical knowledge gaps.
- Excellent problem-solving skills.
- Excellent communication skills both verbal and written.
- Good PC skills including use of Outlook, Word & Excel.
- Excellent organisational skills.
- Ability to work well under pressure and to tight deadlines.
- Good multitasking and teamwork skills
- Ability to work well alone.
Why you’ll love working here
• Extra leave (Birthday) – because everyone needs a break!
- Life insurance
- Employee discounts and store perks
- Cycle to work scheme
- Referral programme
- On-site parking (and yes, it’s free!)
- Supportive, fun, and fast-growing team
If you love keeping things running smoothly, solving problems on the fly, and being part of a dynamic team – we want to hear from you!
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Senior Breakdown Controller (AHN) 6 Month Secondment employer: Kelling Group Limited
At Kelling Group’s Access Hire team, we pride ourselves on being a leading employer in the equipment hire industry, offering a vibrant work culture that fosters personal and professional growth. With ample opportunities for training and career progression, alongside benefits like extra leave for birthdays and a supportive team environment, we ensure our employees feel valued and motivated. Join us in Normanton, where you can be part of an exciting journey in a fast-growing company that prioritises innovation and teamwork.
