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For Companies At a Glance
- Tasks: Be the friendly voice helping customers with hire enquiries and managing contracts.
- Company: Kelling Group, leaders in sustainable equipment hire across the UK.
- Benefits: Enjoy your birthday off, competitive salary, and a supportive team environment.
- Other info: Great opportunity for career growth in a collaborative workplace.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 2+ years in customer service, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
At Kelling Group, we’re leaders in specialist equipment hire — keeping projects across the UK moving with sustainable, high-quality access and welfare solutions. Behind every great hire is a great team — and that’s where you come in.
About the Role
We’re looking for a people-focused Hire Controller to join our busy team — someone who enjoys solving problems, building great relationships, and keeping things running smoothly behind the scenes. You’ll be the friendly, go‑to contact for our customers — helping them find the right hire products and services to get their projects moving. From taking enquiries and managing contracts to liaising with drivers and operations teams, you’ll make sure everything runs like clockwork (and that our customers are happy every step of the way).
What You’ll Be Doing
- Handling hire enquiries via phone, email, and our internal system
- Being the friendly, helpful voice customers rely on
- Making sure contracts and paperwork are spot on (and on time!)
- Building strong working relationships and understanding what our customers really need
- Keeping customers informed and resolving any issues quickly — because “Customer First” isn’t just a slogan, it’s how we work
- Working closely with our drivers, depot, sales, and operations teams to keep everything moving
- Developing your product knowledge so you can always recommend the right kit for the job
- Supporting the sales team and their customers when needed
What We’re Looking For
- 2+ years’ experience in customer service or hire desk environments
- Someone who thrives under pressure and enjoys working to targets and deadlines
- Strong communicator — confident on the phone and clear in writing
- Highly organised, detail‑driven, and great at keeping admin tidy
- Team player who loves collaborating with colleagues and customers alike
- Flexible, self‑motivated, and always up for getting stuck in
- Good IT literacy and an eye for solving problems before they become issues
What You’ll Get
Your birthday off (because cake > emails)
Hire Controller – WHN employer: Kelling Group Limited
Contact Detail:
Kelling Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller – WHN
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Hire Controller role. Highlight your customer service experience and problem-solving skills — make it personal and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the one they need.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and helps us get to know you better.
We think you need these skills to ace Hire Controller – WHN
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or hire desk environments. We want to see how you've solved problems and built relationships with customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong communicators, so make sure your writing is easy to read and free of jargon. Remember, clarity is key!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Hire Controller role. Mention how your skills align with our 'Customer First' approach and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Kelling Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Kelling Group. Understand their values, services, and what makes them a leader in specialist equipment hire. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about being the friendly, helpful voice for customers, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you solved problems or built strong relationships — this will demonstrate that you’re a perfect fit for their 'Customer First' approach.
✨Be Ready to Discuss Teamwork
As a Hire Controller, you'll be collaborating with various teams. Prepare to talk about your experiences working in a team environment. Highlight how you’ve contributed to team success and how you handle challenges when working with others — this will show that you’re a team player who can keep things running smoothly.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to demonstrate your proactive nature!