Kelling Group Limited in Normanton is seeking a Customer Experience Lead who will act as the voice of the customer across the Group. You’ll capture feedback from internal and external customers and translate it into actionable improvements.
You’ll oversee NPS and CCS programs, report on customer metrics monthly, and collaborate with teams to embed corrective actions. Line management for a small team is included, with a focus on delivering a consistently excellent customer experience.
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Group Customer Experience Lead employer: Kelling Group Limited
Kelling Group Limited is an exceptional employer that prioritises safety and performance while fostering a supportive work culture. As a Depot Operations Leader, you will have the opportunity to lead a dedicated team, drive continuous improvement, and achieve financial targets in a dynamic environment. With a strong focus on employee growth and development, Kelling Group offers a rewarding career path for those looking to make a meaningful impact in the logistics sector.
