At a Glance
- Tasks: Coordinate breakdown solutions and communicate with suppliers to minimise downtime.
- Company: Dynamic company focused on customer service and teamwork.
- Benefits: 25 days holiday, life insurance, cycle scheme, and enhanced pension.
- Other info: Opportunities for professional development and a vibrant work culture.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Handle incoming breakdown calls and coordinate effective solutions through communication with suppliers and engineering support.
- Maintain clear and timely communication with customers via phone and email, providing regular updates on attendance.
- Actively work to minimise unit downtime, escalating issues promptly when required.
- Collaborate with internal departments to process purchase orders, recharges, and resolve billing or account queries.
- Work closely with finance, workshop, and sales teams to ensure smooth cross-departmental operations.
- Maintain accurate and detailed records in Syrinx and other systems.
- Deliver excellent customer service at all times, maintaining a professional and courteous manner both on the phone and in email.
- Comply with all company policies and procedures as outlined in the Employee Handbook.
- Undertake additional ad-hoc duties as required.
Requirements
- Strong written and verbal communication skills.
- Exceptional attention to detail and accuracy.
- Highly organised with strong planning and time management skills.
- Proficient in Microsoft Office applications.
- Previous experience in a customer service role.
- Knowledge of vehicles or related technical background is desirable.
- Strong interpersonal and teamwork skills.
- Proven ability to problem-solve and work effectively under pressure and to tight deadlines.
Benefits
- 25 days holiday plus bank holidays per year.
- Birthday off.
- Life Insurance (2.5x annual salary).
- Company Referral Scheme (up to £1000 awarded).
- Company Cycle to Work Scheme – we buy the bike and you pay us back saving your NI.
- Long Service Award – gifts, hampers, vouchers and more for long service.
- Enhanced Company Pension Scheme (up to 5%, and via salary sacrifice where applicable).
- Medicash is our Healthcare Cash Plan (including access to virtual GP, and discounted prices at selected retailers and gyms).
- Learning & Development culture (professional qualifications, access to apprenticeships and more).
Breakdown Resolution Coordinator employer: Kelling Group Limited
As a Breakdown Resolution Coordinator, you will thrive in a dynamic work environment that prioritises exceptional customer service and effective communication. Our company offers a supportive culture with ample opportunities for professional growth, including access to learning and development programmes, while enjoying generous benefits such as 25 days of holiday, life insurance, and an enhanced pension scheme. Join us in a role where your contributions directly impact our operations and customer satisfaction, all within a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Resolution Coordinator
✨Tip Number 1
Get your communication skills on point! As a Breakdown Resolution Coordinator, you'll need to handle calls and emails like a pro. Practice clear and concise communication with friends or family to build your confidence.
✨Tip Number 2
Show off your organisational skills! Create a system for tracking your job applications and follow-ups. This will help you stay on top of things and demonstrate your planning abilities when you land that interview.
✨Tip Number 3
Brush up on your problem-solving skills! Think of scenarios where you had to resolve issues under pressure. Be ready to share these examples during interviews to showcase your ability to think on your feet.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to dive into the role.
We think you need these skills to ace Breakdown Resolution Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves handling breakdown calls and keeping customers updated, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. We want to see that you can maintain accurate records, so double-check everything before hitting send!
Highlight Your Customer Service Experience:If you've got previous experience in customer service, shout about it! Share specific examples of how you've provided excellent service and resolved issues, as this will resonate with us and show you're a great fit for the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Kelling Group Limited
✨Know Your Breakdown Basics
Familiarise yourself with common breakdown scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can think on your feet and provide effective solutions.
✨Communication is Key
Since the role involves a lot of communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers or colleagues in the past, especially in high-pressure situations.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage your time and keep track of multiple tasks. Bring examples of how you've maintained detailed records or handled multiple priorities, as this will highlight your organisational prowess.
✨Teamwork Makes the Dream Work
Prepare to talk about your experience working with different departments. Highlight any collaborative projects you've been part of, as this will show your ability to work well within a team and across various functions.
