At a Glance
- Tasks: Handle breakdown calls and coordinate solutions while keeping customers updated.
- Company: Join a dynamic team focused on excellent customer service and teamwork.
- Benefits: Enjoy 25 days holiday, life insurance, and a cycle to work scheme.
- Other info: Opportunities for professional development and a supportive work environment.
- Why this job: Make a real difference by minimising downtime and solving problems under pressure.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Handle incoming breakdown calls and coordinate effective solutions through communication with suppliers and engineering support.
- Maintain clear and timely communication with customers via phone and email, providing regular updates on attendance.
- Actively work to minimise unit downtime, escalating issues promptly when required.
- Collaborate with internal departments to process purchase orders, recharges, and resolve billing or account queries.
- Work closely with finance, workshop, and sales teams to ensure smooth cross-departmental operations.
- Maintain accurate and detailed records in Syrinx and other systems.
- Deliver excellent customer service at all times, maintaining a professional and courteous manner both on the phone and in email.
- Comply with all company policies and procedures as outlined in the Employee Handbook.
- Undertake additional ad-hoc duties as required.
Requirements
- Strong written and verbal communication skills.
- Exceptional attention to detail and accuracy.
- Highly organised with strong planning and time management skills.
- Proficient in Microsoft Office applications.
- Previous experience in a customer service role.
- Knowledge of vehicles or related technical background is desirable.
- Strong interpersonal and teamwork skills.
- Proven ability to problem-solve and work effectively under pressure and to tight deadlines.
Benefits
- 25 days holiday plus bank holidays per year.
- Birthday off.
- Life Insurance (2.5x annual salary).
- Company Referral Scheme (up to £1000 awarded).
- Company Cycle to Work Scheme – we buy the bike and you pay us back saving your NI.
- Long Service Award – gifts, hampers, vouchers and more for long service.
- Enhanced Company Pension Scheme (up to 5%, and via salary sacrifice where applicable).
- Medicash is our Healthcare Cash Plan (including access to virtual GP, and discounted prices at selected retailers and gyms).
- Learning & Development culture (professional qualifications, access to apprenticeships and more).
Breakdown Controller – WHN employer: Kelling Group Limited
As a Breakdown Controller at our company, you will thrive in a dynamic work environment that prioritises exceptional customer service and effective communication. We offer a supportive culture with ample opportunities for professional growth, including access to learning and development programmes, alongside competitive benefits such as 25 days holiday, enhanced pension schemes, and a comprehensive healthcare cash plan. Join us in a role where your contributions directly impact our operations and customer satisfaction, all while enjoying the perks of a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Controller – WHN
✨Tip Number 1
Get your communication game on point! When you're chatting with potential employers, make sure to showcase your strong verbal skills. Be clear, concise, and friendly – it’s all about making a great first impression.
✨Tip Number 2
Stay organised! Keep track of your applications and follow-ups. Use a simple spreadsheet or an app to manage deadlines and notes. This will help you stay on top of things and show that you’re highly organised, just like the role requires.
✨Tip Number 3
Don’t shy away from showcasing your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in previous roles. This will demonstrate your ability to work effectively under pressure, which is key for the Breakdown Controller position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, don’t hesitate – get your application in today!
We think you need these skills to ace Breakdown Controller – WHN
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong written communication is key for the Breakdown Controller role, make sure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Your Customer Service Experience:We love candidates who have a knack for customer service! Share specific examples from your past roles where you’ve gone above and beyond to help customers, especially in high-pressure situations.
Be Detail-Oriented:Attention to detail is crucial for this position. When filling out your application, ensure that all information is accurate and complete. This will show us that you can maintain the high standards we expect.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kelling Group Limited
✨Know Your Stuff
Make sure you understand the role of a Breakdown Controller inside out. Familiarise yourself with the responsibilities listed in the job description, especially around handling breakdown calls and coordinating solutions. Brush up on your knowledge of vehicles or any technical background that could come in handy during the interview.
✨Communication is Key
Since this role involves a lot of communication with customers and internal teams, practice your verbal and written communication skills. Prepare to demonstrate how you would keep customers updated and handle queries effectively. Think of examples from your past experience where you’ve excelled in customer service.
✨Show Off Your Organisational Skills
Being highly organised is crucial for this position. Come prepared with examples of how you've managed your time and prioritised tasks in previous roles. You might even want to bring a planner or digital tool to show how you keep track of your responsibilities.
✨Problem-Solving Mindset
This job requires quick thinking and problem-solving under pressure. Be ready to discuss specific situations where you successfully resolved issues or minimised downtime. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to work effectively in challenging situations.
