At a Glance
- Tasks: Solve breakdown issues and keep our vehicles moving for happy customers.
- Company: Join Kelling Group’s Access Hire team, the UK's leading MEWP hirer.
- Benefits: Enjoy extra leave, life insurance, employee discounts, and a supportive team.
- Other info: Opportunities for career progression and personal development await you!
- Why this job: Be the go-to problem solver in a fast-growing, dynamic environment.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
Type: Permanent, Full-time
Hours: Monday – Friday, 8am – 5pm
About Us:
Welcome to Kelling Group’s Access Hire team – the UK’s leading hirer of MEWPs and specialist vehicles! We’ve grown massively in recent years, with over 1,000 extra vehicles now on the road and more being hired every day. That growth has opened up plenty of opportunities for career progression, training, and personal development – from customer service and workshop experience to leadership training for those who want to climb the ranks. Based in Normanton, we supply equipment all over the UK, from vehicle-mounted cherry pickers to clients in Power, Telecommunications, Local Authorities, Utilities, and other infrastructure sectors. We specialise in modern 3.5t–7t and 4×4 vehicles.
What We’re Looking For:
We need someone with a sharp eye for detail, a can-do attitude, and the ability to think on their feet. As a Breakdown Controller, you’ll be the go-to problem solver, keeping our vehicles moving and our customers happy. You’ll need to work well independently, but also be a team player – liaising with garages, customers, and internal teams like Fleet, Hire Desk, and Operations.
What You’ll Do:
- Take breakdown calls and find solutions by coordinating with suppliers and engineering support.
- Keep customers updated via phone/email with progress reports on vehicle repairs.
- Minimise vehicle downtime and escalate issues when needed.
- Raise purchase orders, process recharges, and liaise with Accounts on billing queries.
- Work closely with Finance, Workshop, and Sales to keep things running smoothly.
- Keep accurate and detailed records in Syrinx.
- Always maintain professional, friendly, and courteous communication with customers and colleagues.
- Cover out-of-hours rota (additional pay applies).
- Any other ad-hoc duties to keep the operation ticking along.
What You’ll Bring:
- Excellent written and verbal communication skills.
- Super organised with strong planning skills and attention to detail.
- Confident with Microsoft Office.
- Customer service experience (essential).
- Vehicle knowledge is a bonus, but not essential.
- A problem-solving mindset and ability to stay calm under pressure.
- Great interpersonal skills – you’ll be working with lots of different people!
Why You’ll Love Working Here:
- Extra leave (Birthday) – because everyone needs a break!
- Life insurance
- Employee discounts and store perks
- Cycle to work scheme
- Referral programme
- On-site parking (and yes, it’s free!)
- Supportive, fun, and fast-growing team
If you love keeping things running smoothly, solving problems on the fly, and being part of a dynamic team – we want to hear from you!
Breakdown Controller (Normanton) employer: Kelling Group Limited
Kelling Group's Access Hire team is an exceptional employer, offering a vibrant work culture in Normanton that prioritises employee growth and development. With a focus on career progression, comprehensive training opportunities, and a supportive team environment, employees enjoy unique benefits such as extra leave for birthdays, life insurance, and free on-site parking, making it a rewarding place to build a career in the equipment hire industry.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Controller (Normanton)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Kelling Group’s values and how they align with your skills. This will help you stand out as someone who genuinely cares about the position and the team.
✨Tip Number 3
Practice your problem-solving skills! As a Breakdown Controller, you'll need to think on your feet. Try mock scenarios with friends or family to get comfortable with quick decision-making and effective communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Kelling Group!
We think you need these skills to ace Breakdown Controller (Normanton)
Some tips for your application 🫡
Show Off Your Communication Skills:Since excellent written and verbal communication is key for the Breakdown Controller role, make sure your application reflects this. Use clear, concise language and don’t shy away from showcasing your customer service experience.
Be Organised and Detail-Oriented:We love a candidate who’s super organised! Highlight any experiences where you’ve had to manage multiple tasks or keep detailed records. This will show us you can handle the demands of the job with ease.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Mention specific skills and experiences that align with what we’re looking for, like problem-solving and teamwork, to show you’re the perfect fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kelling Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Kelling Group and their Access Hire team. Understand their services, especially the types of vehicles they hire out. This will not only show your interest but also help you relate your skills to their operations.
✨Showcase Your Problem-Solving Skills
As a Breakdown Controller, you'll need to think on your feet. Prepare examples from your past experiences where you've successfully solved problems or handled breakdown situations. This will demonstrate your ability to stay calm under pressure and find effective solutions.
✨Highlight Your Communication Skills
Since you'll be liaising with customers and various teams, it's crucial to showcase your excellent communication skills. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've maintained professional relationships in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about potential breakdown situations and how you would handle them. This will help you illustrate your organisational skills and attention to detail, which are key for this role.
