At a Glance
- Tasks: Manage breakdown calls and provide quick solutions for vehicle repairs.
- Company: Join Access Hire, the UK's leading hirer of specialist vehicles, rapidly expanding with over 1000 vehicles on the road.
- Benefits: Enjoy a company pension, cycle to work scheme, free parking, and life insurance.
- Other info: Experience in vehicle knowledge is a plus, but not required; training provided.
- Why this job: Be part of a dynamic team with opportunities for career progression and hands-on training.
- Qualifications: Strong communication skills, attention to detail, and problem-solving abilities are essential.
The predicted salary is between 30000 - 42000 € per year.
Breakdown Controller – Head Office, Normanton
Job Function: To ensure the smooth, efficient, and cost-effective running of the Breakdown function.
Reporting to: Senior Breakdown Controller.
Liaising with: Operations Manager, Service Manager, Operations Team, Customers & Suppliers.
A little about us:
Exciting opportunity to join a dynamic team as part of a fast growing company. Access Hire is the UKs leading hirer of MEWPs and other specialist vehicles. In the last few years, the company has grown exponentially, over 1000 more vehicles out on the road and more being hired daily. This has led to an influx of employment requirements and career progression within the company.
We value longevity so provide in-depth learning on the job from customer service training to workshop training, experiencing the product firsthand to further knowledge of the product and the service we provide. Leadership training is also provided for employees that would like to work up the ranks.
Our head office is based in Normanton but supply equipment all over the country and recently stretching into Northern Ireland. Leasing and hiring vehicle with mounted cherry pickers to clients that specialise in Power, Telecommunications, Local Authorities and leading Utility and other infrastructure sectors. We specialise in vehicle mounted cherry pickers; we supply a range of modern 3.5t to 7t and 4×4 vehicles from Versalift and CPL.
What we are looking for:
We are looking for people with a keen eye for detail and the ability to problem solve on the spot. We rely on the breakdown controllers to be the feet on the ground and make quick decisions based on customers and companies best interests. You need to be able to work well on your own as well as part of a team, liaising with your team beside you as well as garages, the customers and all internal parties such as the hire desk, Fleet and the Operations.
Responsibilities:
- Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
- Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
- Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
- Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
- Interact closely with other departments, in particular, finance, workshop and sales.
- Provide a high level of accuracy and detail on all records created within Syrinx.
- Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
- Follow company’s Employee handbook policies and procedures.
- Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
- Any other ad-hoc duties.
Requirements:
- Excellent written and verbal communication skills.
- Excellent attention to detail.
- Well organised and strong planning skills.
- Solid knowledge of Microsoft Office programs.
- Prior vehicle knowledge is desirable, but not essential.
- Good interpersonal skills.
- Problem solver with ability to work well under pressure and to tight deadlines.
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Referral programme
For more information on this position, please apply today with your latest CV hr@kellinggroup.com
#J-18808-LjbffrBreakdown Controller – Head Office, Normanton employer: Kelling Group Limited
Access Hire is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With comprehensive training programmes, including customer service and leadership training, employees are empowered to advance their careers within a rapidly expanding company. Located in Normanton, our head office provides a supportive environment where teamwork and problem-solving are at the forefront, ensuring that every team member plays a vital role in our success.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Controller – Head Office, Normanton
✨Tip Number 1
Familiarise yourself with the specific types of vehicles and equipment that Access Hire provides, especially vehicle-mounted cherry pickers. Understanding the technical aspects will help you communicate effectively with customers and suppliers during breakdown situations.
✨Tip Number 2
Brush up on your problem-solving skills by practising real-life scenarios where quick decision-making is crucial. Consider role-playing with a friend or colleague to simulate breakdown calls and how you would handle them.
✨Tip Number 3
Network with current employees or professionals in the industry through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to demonstrate your communication skills by thinking of examples where you've successfully liaised with different departments or handled customer queries. Being able to showcase your interpersonal skills will set you apart from other candidates.
We think you need these skills to ace Breakdown Controller – Head Office, Normanton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Breakdown Controller role. Emphasise your problem-solving abilities, attention to detail, and communication skills, as these are key for this position.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you for the responsibilities outlined in the job description.
Highlight Relevant Skills:In your application, clearly outline your proficiency in Microsoft Office and any prior vehicle knowledge you may have. This will demonstrate your capability to handle the technical aspects of the job.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Breakdown Controller role.
How to prepare for a job interview at Kelling Group Limited
✨Showcase Your Problem-Solving Skills
As a Breakdown Controller, you'll need to demonstrate your ability to think on your feet. Prepare examples of past situations where you successfully resolved issues quickly and efficiently, highlighting your decision-making process.
✨Communicate Clearly and Professionally
Since the role involves liaising with customers and various departments, practice clear and professional communication. Be ready to discuss how you would keep customers updated on their vehicle repair status and handle any queries they might have.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Bring up instances where your meticulous nature has led to successful outcomes, whether in record-keeping or ensuring minimal vehicle downtime.
✨Demonstrate Teamwork and Independence
The job requires both teamwork and the ability to work independently. Be prepared to discuss how you've effectively collaborated with others while also being self-sufficient in previous roles.
