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- Tasks: Lead and shape the Customer Service strategy for a top executive search firm.
- Company: Join Keller Executive Search, a leader in the recruitment industry.
- Benefits: Competitive salary, professional growth opportunities, and a flat management structure.
- Why this job: Make a real impact by building a high-performing team and driving excellence.
- Qualifications: 7+ years in Customer Service with leadership experience; strong analytical and communication skills.
- Other info: Inclusive workplace culture with a commitment to diversity and equal opportunity.
The predicted salary is between 125000 - 160000 £ per year.
This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in London, United Kingdom, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact.
Key Responsibilities:
- Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals.
- Build and lead a high-performing Customer Service team; set clear objectives and coach managers.
- Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence.
- Establish scalable policies, processes, and tooling for Customer Service across regions.
- Partner with executive leadership and cross-functional stakeholders to deliver outcomes.
- Manage budgets, vendors, and risk within the Customer Service portfolio.
Requirements:
- 7+ years of progressive experience in Customer Service with 4+ years leading managers.
- Proven track record building programs at regional or global scale.
- Strong analytical skills; ability to translate data into decisions.
- Excellent communication and stakeholder-management skills.
- Bachelor’s degree required; advanced degree or relevant certification preferred.
- Experience in professional services or recruitment industry is an advantage.
Benefits:
- Salary range: £125,000–£160,000 GBP
- Opportunities for professional growth.
- Company culture: Flat management structure with direct access to decision-makers. Open communication environment.
Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.
Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.
Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data-protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimisation and security controls.
Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.
Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.
Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.
Head of Customer Service employer: Keller Executive Search
Contact Detail:
Keller Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Keller Executive Search or similar firms. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission. Think about examples from your past that showcase your leadership and customer service skills.
✨Tip Number 3
Practice your storytelling! When discussing your experience, focus on specific achievements and how they relate to the role. We love hearing about how you've built high-performing teams and driven improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team at Keller Executive Search.
We think you need these skills to ace Head of Customer Service
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Customer Service role. Highlight your experience in building high-performing teams and driving customer service excellence, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've made an impact in previous roles. Use metrics where possible to demonstrate your success in managing KPIs and improving processes.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon to ensure your message comes across effectively. We want to see your personality shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure that your application reaches us promptly and is considered for the role without any hiccups.
How to prepare for a job interview at Keller Executive Search
✨Know Your Customer Service Vision
Before the interview, take some time to think about what your vision for Customer Service would be. Keller Executive Search is looking for someone who can define a clear roadmap and align it with business goals. Be ready to share your ideas on how you would shape the strategy and processes.
✨Showcase Your Leadership Skills
With over 7 years of experience in Customer Service, it's crucial to highlight your leadership journey. Prepare examples of how you've built high-performing teams and coached managers. Discuss specific objectives you've set and how you measured success in your previous roles.
✨Demonstrate Analytical Prowess
Keller Executive Search values strong analytical skills. Be prepared to discuss how you've used data to drive decisions in your past roles. Bring examples of KPIs you've owned and how you've driven continuous improvement based on those metrics.
✨Engage with Stakeholders
Communication and stakeholder management are key in this role. Think of instances where you've partnered with executive leadership or cross-functional teams to deliver outcomes. Be ready to discuss how you navigated challenges and built relationships to achieve your goals.
