Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support to users and manage tech issues across multiple locations.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive salary, performance bonuses, and generous holiday allowance.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and networking.
- Other info: Opportunity for growth in a fast-paced tech environment.
The predicted salary is between 32000 - 37000 £ per year.
Salary: £32,000 - £37,000 plus bonus and benefits
Hours: Basic 40 hours Monday to Friday from 8:30am to 5:00pm. Occasional out-of-hours work for planned changes or major incidents. Stocktake weekend once a year.
Responsibilities:
- Provide 1st, 2nd and 3rd line support to on site and remote users
- Support desk triage and prioritisation
- Support Microsoft 365 services including Entra ID, Exchange, SharePoint, OneDrive and Teams
- Deploy, manage and support Windows desktops, laptops and mobile devices
- Support LAN, Wi-Fi, VPN and site connectivity issues across multiple locations
- Coordinate with third party suppliers, ISPs and MSPs where required
- Provide planned and reactive onsite support
- Manage user onboarding/offboarding, access requests and routine support tasks
- Perform patching, routine checks and maintain accurate asset records
- Promote secure working practices and support incident response
- Contribute to service improvements, documentation and IT projects
Core Technologies: Microsoft 365, Windows Server, Active Directory, Group Policy, Remote Desktop, Windows 10/11 endpoints, Android and iOS devices, Intune / Endpoint Manager, WAN, VPN, Intact iQ ERP, VoIP phone systems, Site security & CCTV systems
Qualifications:
- Full UK driving license and access to own vehicle for business travel (mileage reimbursed)
- Proven experience in an IT support role
- Good understanding of Microsoft 365 administration including Entra, Intune
- Strong knowledge of Microsoft applications (Teams, SharePoint, One Drive, Office 365)
- Identity security and Conditional Access exposure
- Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Able to work independently and take ownership of issues
- Confident communicating with both technical and non-technical users
- Excellent verbal communication skills
- Experience supporting multiple site estates
- Knowledge of iOS and Android mobile device platforms
- Relevant certifications
Benefits:
- Annual salary £32,000 - £37,000 + monthly performance bonus
- 33 days holiday
IT Support Specialist employer: KELLAWAY BUILDING SUPPLIES
Contact Detail:
KELLAWAY BUILDING SUPPLIES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common support scenarios. We recommend practising with friends or using mock interviews to get comfortable explaining your thought process when troubleshooting.
✨Tip Number 3
Showcase your problem-solving skills during interviews. We want to see how you approach issues, so be ready to share examples of past challenges you've tackled in IT support. Real-life stories make a big impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Specialist role. Highlight your experience with Microsoft 365, networking fundamentals, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since you'll be dealing with both technical and non-technical users, it's crucial to demonstrate your communication skills in your application. Use clear language and avoid jargon where possible – we want to see how you can connect with everyone!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at KELLAWAY BUILDING SUPPLIES
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server, and networking fundamentals. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT issues before. Think about specific incidents where you provided support or improved a process. This will demonstrate your ability to think on your feet and take ownership of problems.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on clear and concise communication to show that you can bridge the gap between tech and users.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT environment and their approach to support. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.