At a Glance
- Tasks: Join a vibrant team to manage orders and deliver top-notch customer service.
- Company: Kellanova is a leading snacks powerhouse with iconic brands like Pringles and Cheez-It.
- Benefits: Enjoy hybrid work, competitive pay, and comprehensive benefits for all life events.
- Other info: This role includes occasional weekend work and offers a chance to grow in a fast-paced environment.
- Why this job: Be part of a dynamic culture that values boldness, collaboration, and continuous improvement.
- Qualifications: Strong communication skills and basic computer knowledge are essential; no prior experience required.
The predicted salary is between 28800 - 43200 £ per year.
This job is with Kellanova, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Are you passionate about delivering exceptional customer service and looking for a dynamic role in a vibrant team? Kellanova is seeking a Customer Service Associate on a 12-month fixed term contract to join our team in Media City, Manchester. Reporting to the Senior Customer Service Associate, you will be part of a team of ten, responsible for providing consistent and proactive order management and exceptional customer service support to both external customers and internal sales account teams. Your role will involve managing day-to-day order processes, identifying and resolving logistics issues, and driving continuous improvement initiatives to enhance service efficiency and reduce costs.
This hybrid role, which includes working one weekend in six and occasional bank holidays, is perfect for someone who thrives in a fast-paced environment.
A Taste of What You'll Be Doing
- Order Management & Customer Service: Provide proactive, timely, and professional day-to-day order management while partnering with internal and external customers to deliver exceptional service.
- Issue Resolution: Identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfilment, and transportation issues.
- Continuous Improvement: Identify and drive continuous improvement opportunities to enhance service, drive efficiencies, and decrease costs.
- Proactive Checks: Execute proactive checks to ensure accurate and timely ordering of de-lists, NPD, special packs, and new listings.
- Communication: Deliver timely communication to customers regarding projected service levels, delivery delays, product shortages, and alternative delivery slots or product substitutions.
- Coordination: Work effectively with upstream and downstream functions and third-party service providers to ensure accuracy and timeliness of order processing.
We're Looking for Someone With
- Strong customer service orientation with excellent communication and interpersonal skills.
- Ability to analyse data, identify trends, and perform root cause analyses.
- Proactive problem-solving skills and a continuous improvement mindset.
- Ability to work collaboratively with cross-functional teams and external partners.
- Basic computer skills including MS Office 365.
What's Next
After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. If you join our team, you'll be rewarded for the you make. Our comprehensive benefits offer you the support you need through your life events, big or small.
Need assistance throughout the application or hiring process? Email European.recruitment@kellanova.com
Get to Know Us
We've always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.
Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn more here, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.
Let's shape the future of snacking.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.
Customer Service Associate in Salford employer: Kellanova
Kellanova is an exceptional employer that champions inclusivity and diversity, making it a fantastic place for individuals passionate about building relationships in the vibrant Liverpool market. With a supportive team culture, ample opportunities for personal growth, and a competitive benefits package including performance bonuses and a company car, Kellanova empowers its employees to thrive both independently and collaboratively. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Salford
✨Tip Number 1
Familiarise yourself with Kellanova's brand portfolio, especially their iconic products like Pringles and Pop-Tarts. This knowledge will not only help you understand the company better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. Be ready to discuss specific situations where you identified trends or implemented improvements, as this aligns with the continuous improvement mindset they value.
✨Tip Number 3
Showcase your ability to work collaboratively by highlighting experiences where you've partnered with cross-functional teams. Kellanova values teamwork, so emphasising your collaborative spirit can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your proficiency with MS Office 365, as basic computer skills are essential for this role. Consider brushing up on any relevant software tools that may enhance your efficiency in order management and communication.
We think you need these skills to ace Customer Service Associate in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to manage orders, resolve issues, and improve processes, as these are key aspects of the role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer service and explain why you want to work at Kellanova. Mention how your skills align with their values and the specific responsibilities of the Customer Service Associate position.
Showcase Problem-Solving Skills:Provide examples in your application that showcase your proactive problem-solving abilities. Discuss situations where you've identified trends or resolved logistics issues, as this is crucial for the role.
Highlight Team Collaboration:Emphasise your experience working collaboratively with teams. Kellanova values teamwork, so mention any relevant experiences where you successfully worked with cross-functional teams or external partners.
How to prepare for a job interview at Kellanova
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've identified and resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach to problem-solving.
✨Highlight Team Collaboration
Since the role involves working closely with cross-functional teams, be ready to talk about your experience collaborating with others. Mention any specific projects where teamwork led to improved outcomes, emphasising your ability to work well in a team environment.
✨Familiarise Yourself with Kellanova's Values
Research Kellanova's culture and values, particularly their focus on equity, diversity, and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to fostering an inclusive workplace.
