Supply Interruptions Manager

Overview

Supply Interruptions Manager

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Location: Buttershaw / Hybrid Working (2 days in office a week – Bradford)

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Supply Interruptions Manager to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

We offer a competitive salary and benefits you would expect with a leading regional water company.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it\’\’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire\’\’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region\’\’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators.

Responsibilities

As a Water Supply Interruptions Lead, you will be responsible for driving improvements in performance by developing and implementing robust operational delivery plans. You\’\’ll ensure enhanced data provision for Supply Interruptions Reviews and establish sustainable end-to-end processes for collecting and analysing data, enabling accurate reporting and a deeper understanding of the impact of interruption events. Your work will be critical in supporting Yorkshire Water\’\’s commitment to delivering reliable service and improving customer outcomes.

• Responsible for developing, implementing, managing the Operational elements of the Interruptions review process to enhance reporting accuracy in accordance with regulatory reporting guidelines
• Lead the Water Supply Interruptions Governance Framework to ensure Critical Factor identification and intervention to maximise performance
• Further develop and own the Water Supply Interruptions turnaround plan to drive Strategic improvements to enable better incident response
• Work with colleagues in Engineering to identify causal drivers of Network and Asset failure and formulate controls and initiatives to reduce failure likelihood and impact
• Work with Operational and Engineering colleagues to identify resilience risks and formulate and record contingency plans to enable improved incident response – driving learning from incident reviews into the teams involved in E2E response and to improve performance and incident response
• Work with colleagues in Central Control to create and operate BCP plans and Incident Management processes to provide an effective means of managing emergency supply interruption events
• To work with Internal and external stakeholders to identify opportunities for innovation and new technology deployment to enhance incident response and to improve our understanding of Asset criticality and operational and performance risks
• To ensure that YW\’\’s Health and Safety strategy is embedded throughout the E2E response to interruption events and that Health, Safety and Wellbeing of colleagues and customers always remains our clear priority over and above operational and ODI performance

Qualifications & Skills

What skills & qualifications you will need:

• Leadership skills, experience of leading high performing teams
• Experienced in operations and engineering disciplines (e.g. Incident response, Emergency Planning, Resource Deployment, Hydraulic Modelling and Engineering Principles)
• Ability to build business case for change and to measure and monitor cost to serve.
• A natural problem solver who seeks innovative customer and colleague focused solutions to complex problems.
• The ability to confidently and effectively communicate with various audiences.
• High-level health & safety knowledge and policy application.
• Clearly demonstrates the Yorkshire Water company values and behaviours and all aspects of the Responsible Leader Framework.
• A valid UK driving licence.

Additional Information

Although we operate 24 hours a day, 365 days a year, it\’\’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn\’\’t always easy!

Do we sound like your cup of tea?

If you\’\’ve got experience as a Supply Interruptions Manager and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date – 6th October 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.