Operational CFS Team Leader in Sheffield

Recruiting at Yorkshire Water to lead a field service team in South Yorkshire, covering the Blackburn Meadows depot.

Overview

The role involves managing day‑to‑day operations of a wastewater network, leading a front‑line team, and ensuring customer service and regulatory compliance.

Key Responsibilities

• Lead and coach a field technician team to deliver first‑time‑fix solutions.
• Manage customer issues, drive performance management and coaching.
• Ensure health and safety standards are met and maintain regulatory and company SLAs.
• Operate commercial vehicles, resolve network incidents, and conduct procedural audits.
• Implement cyclical maintenance programmes for flooding and pollution prevention.
• Maintain required documentation within SLA limits.
• Coordinate with customer service teams, stakeholders and management.
• Provide line‑management support and operational planning.

Requirements

• Experience in leading and developing people in a service environment.
• Health and Safety management experience; IOSH qualified or H&S trained.
• Strong driving performance measures on pollution and flooding, with change‑management experience.
• Excellent communication, influencing and negotiation skills.
• Experience in incident management and crisis response.
• Proficient in IT with advanced Microsoft applications knowledge.
• Full UK driving licence with less than 6 points.
• Willingness to work flexible hours, including evenings, weekends and out‑of‑hours rota.

Desirable

• Understanding of sewer networks and common failure modes.
• Knowledge of regulatory measures (pollution, flooding, SIM).
• Technical knowledge of wastewater network operations.
• Expert knowledge of WWS network assets.
• Project management experience.
• Knowledge of company quality systems and CRSA.

Benefits

• Salary: £42,138 – £52,672, based on experience.
• Company car via lease scheme.
• Annual incentive bonus.
• Pension scheme up to 12% company contribution.
• 25 days annual leave + bank holidays, plus 2 wellness days.
• Life assurance cover of 4 times pensionable salary.
• Health cash plan, critical illness, dental, life assurance flex and partner cover.
• Retail savings scheme, online GP service, cycle‑to‑work scheme, gym discounts and more.

Location & Work Type

South Yorkshire, based at Blackburn Meadows depot. Permanent role, 37 hours per week, 07:00‑20:00 on‑site, 1‑in‑7 weekend rota.

Closing Details

Closing date: 8th May 2026. Please submit your application promptly. All roles are subject to pre‑employment checks, including Basic Disclosure and, where required, Counter‑Terrorist or Security checks. We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that reflects the communities we serve. We strongly encourage candidates of all backgrounds to apply.