Network Operations Technician in Sheffield

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, from £28,270 to £35,039 (working 37 hours).
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Network Operations Technician progression plan.
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary.
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: We currently have a vacancy for a Network Operation Technician to join our Customer Field Services department working in the Wastewater industry. You will need to be approximately 30 to 40 minutes away from our Blackburn Meadows wastewater site where you will be a part of helping Yorkshire Water to provide the best service to our customers.

Work type: The permanent opportunities are working Monday to Friday 37 hour week plus standby which will include late, early and weekend work.

As our Network Operation Technician, you will deliver a first time fix and same day solution to our customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications. You will always ensure the correct site set up is in place and POWRA are completed prior and during jobs to ensure all risks are identified and corrective preventive activity undertaken to stay safe at all times.

You will be required to work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network. You will undertake thorough and timely investigations on our sewerage system to resolve issues and prevent repeat customer contacts and support other operational teams with investigations into sewer asset problems. You may be required to maintain and install Customer Sewer Alarms on the network & work with third party providers where support is required. You will ensure Health and Safety working practices & procedures are always complied with.

What skills & qualifications you will need:

• It is essential that you have a practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands-on approach to work tasks.
• Previous experience in a customer service-related role with face-to-face communication with customers is an essential requirement of this role.
• The successful candidate will be able to develop and maintain effective internal and external working relationships with colleagues across the business and the ability to influence outcomes and make decisions.
• You should be prepared to question unsafe working practices and be confident in reporting these to management.
• Excellent communication skills are essential as you will need to capture, evidence and feedback information.
• You will also need to be able to influence outcomes and make decisions and have experience of delivering against challenging business targets.
• You will have the ability to find faults and diagnose the root cause of an issue.
• You will also have rational problem-solving skills and have basic IT skills as you will be using various internal IT systems to capture necessary site information on a Toughbook.
• You will be working a variety of rotas in the role to cover our working window.
• A full valid driving licence is a requirement of this role (with no more than 6 points).

In addition, once fully trained in the role you will need to take part in an out of hours standby rota, therefore flexibility is an essential requirement of this role. As part of this role, you will be required to work within confined spaces, any successful candidate must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety when working in hazardous environments.

It would be beneficial if you had previous experience within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors or an understanding of drainage and sewerage systems.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options to help you make the best of both your work and home life.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.