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- Tasks: Lead a field service team to manage wastewater operations and ensure top-notch customer service.
- Company: Join Yorkshire Water, a leader in sustainable water management.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in leading teams and knowledge of health and safety regulations.
The predicted salary is between 35000 - 45000 £ per year.
Recruiting at Yorkshire Water to lead a field service team in South Yorkshire, covering the Blackburn Meadows depot.
Overview
The role involves managing day‑to‑day operations of a wastewater network, leading a front‑line team, and ensuring customer service and regulatory compliance.
Key Responsibilities
- Lead and coach a field technician team to deliver first‑time‑fix solutions.
- Manage customer issues, drive performance management and coaching.
- Ensure health and safety standards are met and maintain regulatory and company SLAs.
- Operate commercial vehicles, resolve network incidents, and conduct procedural audits.
- Implement cyclical maintenance programmes for flooding and pollution prevention.
- Maintain required documentation within SLA limits.
- Coordinate with customer service teams, stakeholders and management.
- Provide line‑management support and operational planning.
Requirements
- Experience in leading and developing people in a service environment.
- Health and Safety management experience; IOSH qualified or H.
Operational CFS Team Leader employer: Kelda Group Limited 0000411940 - Kelda Group Limited
Contact Detail:
Kelda Group Limited 0000411940 - Kelda Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational CFS Team Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Yorkshire Water on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and operational management. We should also think of examples from our past experiences that showcase our ability to lead and coach effectively.
✨Tip Number 3
Showcase our passion for health and safety! Be ready to discuss how we've implemented safety standards in previous roles. This will demonstrate our commitment to maintaining high standards, which is crucial for the Operational CFS Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight our relevant skills and experiences directly related to the job description.
We think you need these skills to ace Operational CFS Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operational CFS Team Leader role. Highlight your leadership experience and any relevant health and safety qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a field service team and how your background aligns with our mission at Yorkshire Water.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues or improved performance in previous roles. We love to see candidates who can think on their feet and deliver first-time-fix solutions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Kelda Group Limited 0000411940 - Kelda Group Limited
✨Know Your Stuff
Make sure you understand the ins and outs of wastewater management and the specific operations at Yorkshire Water. Brush up on your knowledge about health and safety standards, as well as any relevant regulations. This will show that you're not just interested in the role but also committed to ensuring compliance and customer satisfaction.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you coached someone to success or resolved a team conflict. This will help demonstrate your ability to lead a front-line team effectively and drive performance management.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to the role. For instance, how would you handle a network incident or manage a customer complaint? Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team's current challenges or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.