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- Tasks: Process and resolve service requests while delivering top-notch customer service.
- Company: Join Yorkshire Water, a leader in essential water services.
- Benefits: Enjoy competitive salary, generous leave, and a fantastic benefits package.
- Other info: Exciting opportunities for growth in a dynamic, supportive environment.
- Why this job: Make a real impact in the water industry while developing your career.
- Qualifications: Customer service experience and a desire to learn about metering and billing.
The predicted salary is between 26041 - 32043 £ per year.
We offer a salary from £26,041 - £32,043 per annum dependant on experience.
Structured development opportunities in line with the Wholesale Service Desk Advisor progression plan.
Annual performance related bonus.
Attractive pension scheme (up to 12% company contribution).
Life assurance cover of 4 times pensionable salary.
25 days annual leave plus bank holidays - plus an extra wellness day.
A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance and partner cover.
Retail savings scheme.
Online GP service, cycle to work scheme, gym membership discounts and many more!
Where I’d work: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place.
Work type: This is a permanent role. You will be working full time. You will be expected to work 37 hours per week within a working window of 8:00am-6:00pm Monday to Friday.
What we do: We provide essential water and wastewater services to every corner of the Yorkshire region. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.
Where you fit in: You will process and resolve retailer service requests in a timely and compliant manner whilst delivering outstanding customer service. You will act as a local area expert on the Retail Competition Market Codes. You will review and verify incoming retailer requests and outgoing service delivery activities in line with the Meter Reading Contract.
Key responsibilities include:
- Validate and distribute key service requests.
- Work within the SLAs set out in the market codes.
- Deliver a quality and compliant level of service.
- Act as a point of contact for Retailers.
- Maintain excellent internal and external relationships in a positive, commercial and compliant focussed manner.
- Work directly with the business to address retailer issues and service requests.
- Support the business to drive continuous improvement and adherence to contractual SLAs.
- Monitor the Data Logging process.
Skills & qualifications you will need:
- Knowledge of meter reading and meters and a technical understanding of billing systems.
- Understanding of invoicing and payment allocation processes.
- Desire to learn, as you will need to understand relevant legislation that impacts the role, especially market codes/standards and Water Act regarding the Wholesale Retail Code.
- Excellent IT skills, good knowledge of Excel and ability to create and present management reports.
- Effective influencing and negotiating skills, with ability to proactively challenge and elevate issues if required.
- Ability to think quickly and understand new processes.
- Excellent customer service skills with ability to handle and resolve escalated issues calmly and effectively.
- Highly organised with great attention to detail, able to review and understand detailed legal documents & Mosl Market Codes.
- Excellent communication skills – ability to explain metering and data logging feedback in a straightforward and simple manner to Retailers and 3rd parties.
- Ability to work as part of a team and self‑manage.
- Flexibility and willingness to adapt in a fast changing environment.
If you’re an experienced customer service professional used to working in a technical/operational setting and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.
Please note that the closing date is 27th April 2026.
Wholesale Service Desk Advisor - Metering in Leeds employer: Kelda Group Limited 0000411940 - Kelda Group Limited
Contact Detail:
Kelda Group Limited 0000411940 - Kelda Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Service Desk Advisor - Metering in Leeds
✨Tip Number 1
Get to know the company inside out! Research Yorkshire Water, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during interviews!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Yorkshire Water.
We think you need these skills to ace Wholesale Service Desk Advisor - Metering in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Wholesale Service Desk Advisor role. Highlight your experience with customer service and any technical skills related to metering or billing systems. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about this role and how your skills align with our needs. Be genuine and let your personality shine through – we love to see enthusiasm for what we do!
Showcase Relevant Experience: When filling out your application, make sure to showcase any relevant experience you have in customer service or technical roles. Use specific examples to demonstrate your problem-solving skills and ability to handle escalated issues.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Kelda Group Limited 0000411940 - Kelda Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of meter reading and billing systems. Familiarise yourself with the Wholesale Retail Code and any relevant legislation. This will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer service challenges in the past. Think about situations where you resolved escalated issues calmly and effectively. This will demonstrate your ability to maintain excellent relationships with retailers and internal teams.
✨Be Ready to Discuss Continuous Improvement
Think about ways you've contributed to process improvements in previous roles. Be prepared to discuss how you can support the business in driving continuous improvement and adhering to SLAs. This shows that you're proactive and committed to delivering quality service.
✨Practice Your Communication Skills
Since you'll need to explain complex information simply, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend. This will help you feel more confident when discussing metering and data logging feedback during the actual interview.