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- Tasks: Lead and support the Customer Complaints Team while managing escalated cases.
- Company: Prominent water service provider with a focus on customer satisfaction.
- Benefits: Competitive salary, performance bonuses, and hybrid work flexibility.
- Why this job: Make a difference in customer service and develop your leadership skills.
- Qualifications: Strong customer service, problem-solving, and communication skills.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A prominent water service provider is seeking a Customer Complaints Deputy Team Leader to support and develop the Customer Complaints Team. This role involves assuring day-to-day operational efficiency, managing escalated cases, and fostering team performance through coaching in a hybrid work environment.
Ideal candidates should excel in customer service, possess strong problem-solving skills, and demonstrate excellent communication abilities.
Join an organization that values your skills and offers great benefits, including a competitive salary and performance bonuses.
Senior Customer Complaints Team Lead - Hybrid & Growth in Leeds employer: Kelda Group Limited 0000411940 - Kelda Group Limited
Contact Detail:
Kelda Group Limited 0000411940 - Kelda Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Complaints Team Lead - Hybrid & Growth in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We can role-play with a friend to boost our confidence and nail those answers!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples where you turned a complaint into a positive outcome. We want to impress them with our real-life experiences!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Let’s make it count!
We think you need these skills to ace Senior Customer Complaints Team Lead - Hybrid & Growth in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and problem-solving. We want to see how you've handled complaints and led teams, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Customer Complaints Team Lead role. Share your passion for customer service and how you can contribute to our team's success.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey ideas clearly. Whether it’s through your writing style or the way you present your experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kelda Group Limited 0000411940 - Kelda Group Limited
✨Know the Company Inside Out
Before your interview, make sure you research the water service provider thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Senior Customer Complaints Team Lead role, be ready to tackle scenario-based questions. Think of examples from your past experiences where you successfully managed escalated cases or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Coaching Skills
Since the role involves fostering team performance through coaching, prepare to discuss your coaching style and techniques. Share specific instances where you’ve helped team members grow and how you plan to implement similar strategies in a hybrid work environment.
✨Demonstrate Strong Communication Abilities
Excellent communication is key in this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication practices within the team, showing that you value effective dialogue.
