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- Tasks: Support retailers by managing service requests and ensuring customer satisfaction.
- Company: Leading water utility provider with a focus on innovation and service excellence.
- Benefits: Competitive salary, performance bonuses, pension scheme, and hybrid working model.
- Other info: Based in Leeds Valley Park with opportunities for career growth.
- Why this job: Join a dynamic team and make a difference in customer service within the water industry.
- Qualifications: Knowledge of meter reading, billing systems, and strong communication skills.
The predicted salary is between 26041 - 32043 £ per year.
A leading water utility provider is seeking a Wholesale Service Desk Advisor to handle retailer service requests and maintain high levels of customer satisfaction. Based in Leeds Valley Park with a hybrid working model, the role requires knowledge of meter reading and billing systems, along with excellent communication and IT skills.
The position offers a salary ranging from £26,041 to £32,043 per annum, plus a comprehensive benefits package including performance bonuses and a pension scheme.
Hybrid Metering Service Desk Advisor: Retailer Support in Leeds employer: Kelda Group Limited 0000411940 - Kelda Group Limited
Contact Detail:
Kelda Group Limited 0000411940 - Kelda Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Metering Service Desk Advisor: Retailer Support in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical skills. We want to show off our knowledge of meter reading and billing systems!
✨Tip Number 3
Dress the part, even if it’s a virtual interview! Looking professional helps us feel confident and makes a great first impression.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Hybrid Metering Service Desk Advisor: Retailer Support in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with meter reading and billing systems. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to maintaining high levels of satisfaction at our service desk.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kelda Group Limited 0000411940 - Kelda Group Limited
✨Know Your Metering Basics
Make sure you brush up on your knowledge of meter reading and billing systems. Familiarise yourself with common issues retailers face and how to resolve them. This will show that you're not just interested in the role, but that you understand the core responsibilities.
✨Show Off Your Communication Skills
Since this role involves handling retailer service requests, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated with customers or colleagues in the past, especially in challenging situations.
✨Get Comfortable with IT Tools
As the job requires excellent IT skills, make sure you're familiar with any relevant software or tools that might be used in the role. If you know what systems the company uses, try to get some hands-on experience or at least read up on them to demonstrate your tech-savviness.
✨Prepare for Hybrid Working Questions
Since the position offers a hybrid working model, be ready to discuss how you manage your time and productivity when working remotely. Think about your strategies for staying organised and maintaining communication with your team, as this will highlight your adaptability.