Kelda Group Limited is seeking a Catchment Team Leader to steer the Customer Management Centre team in Leeds, guiding Customer Resolution Agents and Schedulers to resolve issues across channels. The role emphasizes data-informed decisions, coaching, and ensuring delivery of the customer promise.
You will manage day-to-day resource allocation, drive process improvements, and foster a supportive environment aligned with Yorkshire Water's values and policies.
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Hybrid Catchment Team Leader - Customer Care & Performance in Leeds employer: Kelda Group Limited 0000411940 - Kelda Group Limited
At Yorkshire Water, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes a generous pension scheme and annual bonuses. Our supportive work culture fosters employee growth through development opportunities aligned with our Ecologist progression plan, while our hybrid working model allows for a balanced work-life integration in the vibrant West Yorkshire region. Join us in making a meaningful impact on the environment and communities we serve, all while enjoying the perks of flexible working arrangements and a commitment to employee wellbeing.
Contact Details:
Kelda Group Limited 0000411940 - Kelda Group Limited Recruitment Team
