Customer Liaison Assistant in Leeds

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Salary & Benefits

• We offer a competitive salary from £27,147.00-£33,405.00 per annum depending on experience.
• Annual performance related bonus
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays – plus an extra two wellness days
• Health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more

Location

This role will initially be based in Bradford but we're moving our office to Leeds Valley Park in Summer 2026, so you'll be based there in the future, with a hybrid working arrangement in place, we typically work in the office 3 days per week.

Work Type

We have three permanent roles available and one Fixed Term role for 12 months. 37 hours per week, Monday - Friday between a working window of 8:00am-6:00pm.

We have an exciting opportunity for four Customer Liaison Assistants to join the Customer Management Centre at Yorkshire Water and be part of helping support our customers, could this be you?

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in

We're looking for proactive and customer-focused individuals to join us as a Customer Liaison Assistant, supporting our Customer Experience Leads in delivering outstanding service across our Capital Programme. In this role, you'll be the first point of contact for customer enquiries related to Capital schemes and Land & Property, ensuring timely, helpful, and empathetic responses that reflect our commitment to excellence.

Responsibilities

• Support the development and delivery of tailored, proactive customer communications for Yorkshire Water's Capital schemes by researching and documenting historical context and relevant local information for each scheme area.
• Own, manage and respond to customer enquiries relating to Capital schemes and Land and Property in line with our Customer Charter.
• Manage inbound telephone customer contacts to the team's dedicated number and provide telephone cover for the team when required (Monday - Friday).
• Collate and record information required for monthly reporting.
• Provide support to compile and issue letters for capital schemes.
• Build a strong and effective network and working relationship with Project Managers in Asset Solutions Delivery, Contract Partners and other Yorkshire Water teams.
• Collaborate with colleagues to drive continuous improvement for customer service and communication.
• Ensure all activities are carried out to provide a consistently excellent experience for all our customers to support C-Mex.
• Provide information for reporting to support a Performance Excellence way of working.

Key Skills

• Ability to see the bigger picture from both a customer and a Yorkshire Water perspective in order to get the right outcome for all.
• Excellent interpersonal skills, verbal and face-to-face, with the ability to communicate at any level with internal and external customers and stakeholders.
• Excellent organisational skills with the ability to prioritise and meet deadlines.
• Ability to use generic IT systems.
• Awareness of the media and potential PR impact for Yorkshire Water.
• Experience of working in customer service and communication within the water environment, or similar regulatory environment.
• It would be advantageous if you had an understanding of Capital projects and Land Entry process.

If you are interested in this exciting opportunity, then please complete the online application process and submit a covering letter and CV outlining your suitability for the role.

Recruitment Process

Closing date - 3rd July, 2026. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please.